Day 3 Quiz

How do we make phone calls to customers?

• From our personal phones

• From our desk phones

• We do not call customers.

• From the ticket

Which of the following counts as sensitive PII?

• Full Name

• Email

• Credit Card Number

• Address

Where do you send in your request off information after you get approved from your leader?

• Ping your supervisor on teams.

• Email your supervisor

• Tell your lead in person

• Put it into Ultipro

When should you send in your request off times?

• At least 2 weeks prior to the request off date

• At least 1 weeks prior to the request off date

• At least 4 weeks prior to the request off date

What should you do if you accidently close a ticket without responding to the customer?

What does an in progress ticket mean?

• The customer has not yet been helped on that ticket

• The customer has had at least one interaction with support that they have responded to

• The customers questions has been answered or issues have been resolved

• We need more information from the customer to continue

Which of the following is a authorized way to become a customer? Check all that apply.

• Signing up through Starlink.com

• Purchasing from an authorized retailer

• Buying a dish from eBay with the old owners approval

• Purchasing from an authorized reseller

What is the CSA ticket closure per hour goal?

• 4

• 2.5

• 4.5

• 1

If you are working overtime, where should you manually document hours worked?

• Ultipro

• Workforce Tracker

• In a message to your supervisor

• To any leadership on that shift

How can customers reach us? Select all that apply.

• Through a ticket

• By calling us

• Through Starlink Social Media accounts

• Through email

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.3