How do we make phone calls to customers?

Day 3 Quiz

Quiz
•
Business
•
Professional Development
•
Medium
Hadley Cavanaugh
Used 25+ times
FREE Resource
35 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
From our personal phones
From our desk phones
We do not call customers.
From the ticket
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following counts as sensitive PII?
Full Name
Credit Card Number
Address
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where do you send in your request off information after you get approved from your leader?
Ping your supervisor on teams.
Email your supervisor
Tell your lead in person
Put it into Ultipro
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When should you send in your request off times?
At least 2 weeks prior to the request off date
At least 1 weeks prior to the request off date
At least 4 weeks prior to the request off date
5.
OPEN ENDED QUESTION
3 mins • 1 pt
What should you do if you accidently close a ticket without responding to the customer?
Evaluate responses using AI:
OFF
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does an in progress ticket mean?
The customer has not yet been helped on that ticket
The customer has had at least one interaction with support that they have responded to
The customers questions has been answered or issues have been resolved
We need more information from the customer to continue
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following is a authorized way to become a customer? Check all that apply.
Signing up through Starlink.com
Purchasing from an authorized retailer
Buying a dish from eBay with the old owners approval
Purchasing from an authorized reseller
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