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Day 3 Quiz

Authored by Hadley Cavanaugh

Business

Professional Development

CCSS covered

Used 25+ times

Day 3 Quiz
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35 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do we make phone calls to customers?

From our personal phones

From our desk phones

We do not call customers.

From the ticket

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following counts as sensitive PII?

Full Name

Email

Credit Card Number

Address

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where do you send in your request off information after you get approved from your leader?

Ping your supervisor on teams.

Email your supervisor

Tell your lead in person

Put it into Ultipro

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When should you send in your request off times?

At least 2 weeks prior to the request off date

At least 1 weeks prior to the request off date

At least 4 weeks prior to the request off date

5.

OPEN ENDED QUESTION

3 mins • 1 pt

What should you do if you accidently close a ticket without responding to the customer?

Evaluate responses using AI:

OFF

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does an in progress ticket mean?

The customer has not yet been helped on that ticket

The customer has had at least one interaction with support that they have responded to

The customers questions has been answered or issues have been resolved

We need more information from the customer to continue

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following is a authorized way to become a customer? Check all that apply.

Signing up through Starlink.com

Purchasing from an authorized retailer

Buying a dish from eBay with the old owners approval

Purchasing from an authorized reseller

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