The OC AP Knowledge Check

How well do you understand the Procurement P2P Help-Desk Process?

• I feel very confident in understanding P2P Help Desk!

• I'm not sure.

• I feel very unconfident about P2P Help-Desk.

• I need more training in P2P Help Desk.

Slack channel(s) to respond to P2P inquiries:

• "erp-hypercare-ptp" and “help-accountspayable”

• "erp-hypercare-ptp"

• "workstream-goodsreceipts"

• “P2P Help-desk”

The P2P help desk questions to respond are mostly related to:

• Accounts Payable questions in general

• PP, PM, GI, RI

• Procurement questions

• PR, PO, GR, IR

Where are the Sonos Headquarters located and how many employees work at Sonos?

• San Francisco, CA; 1555 employees

• Santa Barbara, CA; 1844 employees

• Ft. Lauderdale, FL; 1003 employees

• Los Angeles, CA; 3818 employees

What is the Sonos Fiscal Year in SAP?

• January to December

• September to October

• August to September

• October to September

What happens if the business user put the name instead of the SAP username in a Purchase Requisition (PR)?

• This will cause a system error and the PR won’t convert into a PO

• Nothing, the system will convert the PR into a PO automatically

• There will be an automatic notification to the user to make a correction in the PR

• The PR will be automatically approved

How long does it take the SAP automated job to convert the Purchase Requisition (PR) into a Purchase Order (PO)?

• 10 seconds

• 2 hours

• 1 day

• 5 min

What are the 3 main SAP tiles used for questions related to a PR or a PO?

• Display Purchase Order advanced, Display Document Flow and Manage Purchase Requisition Professional.

• Create Purchase Order, Change Purchase Order and Release Purchase Requisition

• Create Sales Order, Change Sales Order and Release Purchase Order

• View Purchase Order, Create Document Flow and Manage Sales Requisition Professional

Reorder the following (Advanced assitance ticket):

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• 
• 
• 
• If advanced IT assistance is required in the P2P help-desk questions:

What SAP tile is used if the question is related to a parked or indexed invoices?

• “AP Aging Report” tile

• “Vendor invoice Management Analytics” tile

• “Parked Invoices Report” tile

• “Vendor Balance” tile