DECA- Customer Service Vocabulary

MEETING or GREETING a customer

• Brand

• Coupon

• Approach

Communication by the movement or position of a PERSON'S BODY

• Approach

• Body Language

• Customer Benefit

A NAME, DESIGN, or SYMBOL that identifies the products of a company or a group of companies

• Brand

• Display

• Invoice

A PAID WORKER

• Employer

• Employee

• Coupon

A PIECE of PAPER that gives a DISCOUNT

• Invoice

• Brand

• Coupon

A DEVICE used to read the UPC on a product label

• Scanner

• Till

• Unit Price

The CASH DRAWER of the cash register

• Subtotal

• Till

• Scanner

The person or company who PAYS PEOPLE TO WORK

• Employee

• Exchange

• Employer

The REASONS a customer buys a product

• Buying Signals

• Buying Motives

• Customer Benefit

The VISUAL and ARTISTIC aspects of presenting a product to a target group of customers

• Display

• Marketing

• Communication