The internal environment of business does NOT consist of

• owners

• employees

• organisation's image

• government regulations

• shareholders

External environmental factors are

• harder to predict and control

• within the boundary of the organisation

• useful for organisations to create and deliver value to the customer

A tool used to evaluate the Strengths, Weaknesses, __________ and Threats involved in a business venture

In SWOT Analysis, bad reputation, bad customer service, cash flow problems and poor management are examples of

• strengths

• weaknesses

• opportunities

• threats

LTO Travel is now facing stiff competition from a new entrant into the market, TTS Travel. This is an example of a/an

• strength

• weakness

• opportunity

• threat

In PEST analysis, inflation, unemployment and GDP are

• Political factors

• Economic factors

• Social factors

• Technological factors

The government body which aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement is

• Ministry of Labour

• SkillsFuture Singapore

• Workforce Singapore

• Ministry of Manpower

The government agency which is the regulator of business registration, financial reporting, public accountants and corporate service providers is

• MOM

• ACRA

• ESG

• WSG

• SSG

This graph represents the law of

• demand

• supply

• inflation

• economy

The price of a laptop has recently dropped by $200 - $300. All other factors remaining equal, the likely effect of this change is that supply of laptops will

• increase.

• decrease.

• increase, then decrease.

• remain the same.