Unearth the facts

A 23-year-old final-year MBBS student says they are concerned about the new updates from Marrow E6 to E6.5 and know that there are some updates in the final-year subjects. They want a list, similar to a diff list, to add the points to their existing notes.
What is the solution for the user?

• Assign to Champs

• Share the Diff list blog

• Use Seisho response for E6 to E6.5

• Suggest Special Bundle notes

A user says every time he opens Pearls in the app, it keeps landing on "Language Milestones.". He says it's a glitch in the app and wants it fixed.

Is the user right? Is it a bug or a feature?

Use the app and select the right answer.

• Yes, it is bug and Move to Champs

• Ask the user to logout and login

• It is feature to remember last opened Pearl

• Ask the user for a video and move to champs

You get a Restore Purchase email. The user has an active Plan B valid until July, but the video component expired two days ago.

Use the screenshot and Seisho to give her an accurate solution.

You get an email requesting for Revision PDF at 2 PM (A), you send the email and resolve the ticket.
At 2.30 PM (B), you get another email from the user saying they are not able to access the PDF.
What is the process to resolve the 2nd ticket?

• Merge with A email and answer in the B email

• Merge with A email and respond in the A email

• Treat both as separate queries and resolve separately

• Guide the user on call and merge the bticket

If you have these powers, as mentioned below. Illustrate what you would do.
Boys: Angel
Girls: Demon

Imagine you are a NEET PG aspirant. You reached out to support, requesting a revision PDF for your prep.
But you get MED80 PDF instead.
Which of the following responses is most suitable for the agent to send as a follow-up?

1. A.Kindly disregard the last message

2. B. Please ignore the previous email
   C. I didn't mean to send that email.

3. D. Apologies for the miscommunication
   

• A

• B

• C

• D