You are the project manager and must determine how best to help Robin complete her project tasks for the current iteration. She chose tasks that are impossible for her to finish on her own. You assign Kelly to assist Robin in completing the tasks. Which aspect of emotional intelligence did you just portray towards your team members?

• Social awareness by the use of empathy
• Relationship management by the use of influence
• Self-management by the use of self-control
• Self-awareness by the use of self-confidence

In negotiating project agreements, the project manager should never give in to unreasonable scope, schedule, and/or resources mainly because:

• The project team members may be overburdened, and team morale may decline.
• The interests of each stakeholder may not be met.
• The project scope should always be fixed and defined in the project charter.
• The project manager will always be at the losing end.

Which option best describes the technique of applying lags and leads to project activities?

• It is a method of determining the amount of time a successor activity may be advanced or delayed with respect to a predecessor activity.
• It is a method of categorizing dependencies as mandatory, discretionary, internal, or external.
• It is a diagramming method that uses arrows and nodes to depict dependency and precedence relationships.
• It is a diagramming method that uses arrows and nodes to show only finish-to-start dependencies.

Managing project communication occurs during which project performance domain?

• Project Work
• Stakeholder
• Planning
• Team Performance

Which phrase BEST characterizes a program?

• a group of projects managed in a coordinated effort
• a project that is subdivided into smaller, more manageable components
• a set of deliverables that collectively meet a specific project goal
• a project that meets a particular objective

The project manager has made reference to the project charter when a blocker had been encountered to the implementation of the project. A project charter includes all of the following EXCEPT:

• Project tasks and activities
• Project goals and objectives
• Authority of the project and the stakeholders
• Roles and responsibilities

In developing a business case, which element will provide the rationale for the project?

• Business need
• Project justification
• Expected project outcome
• Business strategy

Project team values, agreements, and operating guidelines are usually seen in a:

• Team charter
• Project charter
• Project management plan
• Business case

You are managing a project for a publishing company. While developing the schedule, you notice the project has multiple critical paths. Which statement is true regarding your project?

• The risk to the project is higher because managing multiple critical paths requires more effort.
• The effort required to manage the project will be lower than if it had only one critical path.
• You must have performed critical path calculation incorrectly because a project can have only one critical path.
• The critical paths will converge at some point in the project.

You have recently initiated a project with an international team. All team members can speak English, but some have a different dialect and accent. In the last team meeting, a team member made a joke about some team members’ accents. Several team members were offended by the joke but did not speak out in the meeting. As the project manager, what action should you take to resolve the conflict?

• Remind the members about the cultural differences and the non-discriminatory policy.
• Remove the member who made the joke from the team.
• Do nothing because the joke is normal behavior in the team member’s country and was not meant to be serious.
• Add a non-discriminatory clause and cultural difference expectation in the project charter.