Refresher

Scenario: Customer migrated from German to Switzerland, however they have a German account and Switzerland POA.

What happens when cx is requested to share a POI for KYC verification?

answer choices

• We will part ways with customer after receiving Switzerland POI.

• We will accept POI and remove limitation

• File PET ticket

• Advise to share

Cx claims that their PayPal account was hacked and they have changed their password however there is a unknown personal payment made.

• inform to file police complaint

• inform no disputes can be filed for personal payment

• File ATO

• Advise to file a chargeback

Cx had topped up their PayPal balance today and contacted on the same day. However, money was not added to their PayPal balance or no transaction is under Activity.

• file PET for missing funds

• Should inform it takes 3-5 bank working days for the money to reflect on their PayPal balance.

• Ask to contact bank

• Add funds to PayPal balance again

Buyer Confirmation can only be done on PayPal website.

• Yes

• No

Scenario: Seller contacted to inform that he has shipped the item to address provided in the transaction however buyer is demanding to ship the item to different address.

• Advise to ship it to the address as per buyer's preference

• File a dispute

• Assure seller that he will be covered by Seller Protection by shipping item to the address given on the transaction.

• None of the above

PayPal user contacted and informed that their bank/card has been stolen and used.

answer choices

• Place a limitation on the account who stole the financial information.

• Place a limitation on the account who reported it.

• File ATO

• Advise to contact bank

Scenario: Kishore created a business account and business type is non-profit organization. Kishore states that he has a Political group and do not have any registration number. KYB has been placed requesting for a business registration number.

• File PET

• Request for tax exemption and POA under business name.

• Downgrade account

• All of the above

Scenario: CRS Probable unauthorized CC use been placed. Requested cc statement and POI. Cx is unable to provide CC statement as it is closed, however they are willing to share their debit card statement.

• Allow to share debit card statement.

• 
  only ask for POI

• Parting ways

• Ask to get a letter of authorization from the Credit card issuer.