Helpdesk

Helpdesk

Professional Development

16 Qs

quiz-placeholder

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Helpdesk

Helpdesk

Assessment

Quiz

Business

Professional Development

Practice Problem

Easy

Created by

Jess Pascua

Used 1+ times

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16 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What is the SAP transaction code for vendor master details?

FBL1N

XK03

ZCFINF013A

ZCFINF018

2.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

When we receive a query from a B2B Vendor about the invoice status, and the status is not yet processed, Helpdesk team response should be?

Forward to IP Trade Team for processing

Advise vendor to process the invoice in B2B portal

Advise communicate to local buyer

No action needed

3.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What is the SAP transaction code to generate Remittance Advice?

FBL1N

XK03

ZCFINF013A

ZCFINF018

4.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What is the SAP transaction code for Settlement Discount?

FBL1N

XK03

ZCFINF013A

ZCFINF018

5.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What is the SAP transaction code for AP Statement?

FBL1N

ZCFINR006A

ZCFINF013A

ZCFINF018

6.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Received request for PRS*** or PRB*** Documents, Helpdesk should forward the request to?

PTP Team

RTR Team

OTC Team

B2B Helpdesk

7.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Received request for change in vendor’s email address, what will be the action of the Helpdesk team?

Forward to IP Trade Team for processing

Advise vendor to process the invoice in B2B portal

Advise vendor to communicate directly to their local buyer

No action needed

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