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Helpdesk
Quiz
•
Business
•
Professional Development
•
Practice Problem
•
Easy
Jess Pascua
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16 questions
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1.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
What is the SAP transaction code for vendor master details?
FBL1N
XK03
ZCFINF013A
ZCFINF018
2.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
When we receive a query from a B2B Vendor about the invoice status, and the status is not yet processed, Helpdesk team response should be?
Forward to IP Trade Team for processing
Advise vendor to process the invoice in B2B portal
Advise communicate to local buyer
No action needed
3.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
What is the SAP transaction code to generate Remittance Advice?
FBL1N
XK03
ZCFINF013A
ZCFINF018
4.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
What is the SAP transaction code for Settlement Discount?
FBL1N
XK03
ZCFINF013A
ZCFINF018
5.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
What is the SAP transaction code for AP Statement?
FBL1N
ZCFINR006A
ZCFINF013A
ZCFINF018
6.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
Received request for PRS*** or PRB*** Documents, Helpdesk should forward the request to?
PTP Team
RTR Team
OTC Team
B2B Helpdesk
7.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
Received request for change in vendor’s email address, what will be the action of the Helpdesk team?
Forward to IP Trade Team for processing
Advise vendor to process the invoice in B2B portal
Advise vendor to communicate directly to their local buyer
No action needed
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