REVIEW CLAIMS PHS

How the button to create claims is called in AD?

• I don't know

• You know

• Create Service Call

• Offer Management

Can I schedule a 3rd party claim (date and time)?

• Yes

• No

• Maybe

• Help

Can I schedule a NHS claim (date and time)?

• Yes

• No

• Maybe

• Help

What information do I give the cx after I add the claim notes (3rd party claims)?

• The date and time of the app

• My personal info

• Service Provider's name and phone number

• Nothing

Can the cx receive notifications through text messages regarding their claim information?

• No

• I Don't know

• Never ever

• Yes

Can I create 2 or 3 claims at the same time for different components?

• Let me think

• Yes

• No

• You know

What are the 3 important things I must give the cx once I created the claim?

• Claim #/Provider's name/My name

• Claim #/Provider's name/reference #

• Claim #/Provider's name/Phone #

• Claim #/Provider's name/My sup's name

What is the meaning of COD?

• Call Of Duty

• Cash On Delivery

• Call on Demand

• Coffee or Donut

What is the purpose of the COD?

• Getting more sales

• Getting more money

• Give the cx an opportunity to get a service he/she does not have covered, and pay out of pocket

• Give the cx an opportunity to enroll and not having to wait 30days to request the service

In which state is the COD offer?

• Texas

• Illinois

• Indiana

• Georgia