SOE

In what system do you start all customer transactions?

• SOE

• Salesforce

• SAP

• Outlook Email

I have a customer who wants to purchase items from Grainger, does not have an account and does not want to open an account. What type of transaction will this be?

• First Time Customer Transaction

• Employee Transaction

• Customer Purchase Account Transaction

• Customer Account Transaction

Customer PO is a required field on the Accounts page for all customer orders.

• True

• False

Where in the Shopping Cart can you see Ship Pack and Sell Pack details?

• In the Details pane once the item is in the Shopping Cart and selected

• The Ship Pack will auto default in the quantity

• You can't see the Ship Pack and Sell Pack details in the Shopping Cart

I have a customer who wants to open an account at my branch. What do I search for in Salesforce to start this transaction?

• Customer Purchase Account

• Customer Account Transaction

• Employee Transaction

• First Time Customer Transaction

While working with customers at the counter I need to offer which of the following?  

• Extended Protection Plans

• Alternate Items

• Accessories

• All need to be offered as applicable

If a customer decides not to purchase an item because we do not have it in stock, I need to reject the line and use the appropriate Rejection Code?

• True

• False

If my customer only has the model number for an item in question, I need to use which of the following to find the Grainger part number?

• Comparator Tool App

• Type information into Stock Number field in Shopping Cart

• You are out of luck, you need to have the Grainger part number

My customer is a reseller, what question do I need to ask to identify the tax status of the transaction?

• What items do you resell?

• What is a reseller?

• Are any of the items purchased today going to be resold?

• You do not have to ask any questions