Team Leader Quiz

What's the biggest metric in the team leaders' KPI?

• Coaching

• Team Schedule Compliance

• Team Idle Time

• TL CSAT

Answer explanation

VA Coaching is the biggest and heaviest in terms of weight for the Lendistry Team Leader KPI. Followed by the Lendistry Team Schedule Compliance.

What process ensures that ALL Team Scarlet Witch members report accurate information in relation to their productive and idle hours as captured in Time Doctor 2.

Answer explanation

Team Leaders are required to conduct a WorkPlace Security (WPS) Audit to ensure that members of the Team Scarlet Witch report accurate information in relation to their productive and idle hours as captured in Time Doctor 2.

How many minimum snips in total are you supposed to capture and upload in one audit date?

• 3

• 6

• 9

• 12

Answer explanation

Team Leaders are required to conduct three (3) WorkPlace Security (WPS) Audit. That would make a minimum of 9 snips in total to take and upload in the form.

Which among here is NOT a part of the CJE of a Lendistry Team Leader?

• 1. Adhere to all timelines set by either Outsource Access or Client on all deliverables (reports, coaching sessions, readout, etc.) required.

• 1. Adhere to directives such as but are not limited to trackers, reports, and email communication as cascaded by your Manager, Head of VA Services, etc.

• 1. Secure sign-offs on all action plans, updates, initiatives, incentives, and decisions that will impact performance.

• 1. Track leave and absences for VA-Business Support (VA) team members to effectively manage resources.

• Assemble project teams, assign roles and ensure that team members have the necessary resources and support to perform their tasks.

Answer explanation

It is the managers role to assemble project teams, assign roles and ensure that team members have the necessary resources and support to perform their tasks. These should be aligned to the clients needs and expectations.

If the audit date is on July 5, what week will you be auditing?

How many clusters are there in Team Scarlet Witch based on the newly conducted process

• 12

• 11

• 10

• 9

Answer explanation

The Team will be divided into 11 clusters and every week each team leader is assigned to one cluster to conduct an audit.

You submit a response to the Coaching Form before your scheduled coaching.

• TRUE

• FALSE

• UNSURE

What dataset are we taking advantage of as one of the references for temperature checks?

Answer explanation

• If the TL thinks there are no coaching opportunities, then it is expected to do a temp check and base it on the pOAlse check they are sending out.

To whom will the VA send their Vacation Leave request emails?

Answer explanation

The Senior Team Leader receives (main recipient) the vacation leave request emails of the VAs. The PM should be copied.

You have a team member that called in sick, you already communicated it to the STL, and the STL acknowledges and approves the absence/leave. Where will you go after acquiring the approval?

Answer explanation

For every VA that called in sick, requested any types of leave, or incurred an absence (communicated or not communicated), the TL should input accordingly in the Absences and Leave Calendar