Voice Cases

Voice Cases

KG

10 Qs

quiz-placeholder

Similar activities

ADVACOMT-Quiz No.1 (final term)

ADVACOMT-Quiz No.1 (final term)

University

15 Qs

Computer Quiz Chapter 2

Computer Quiz Chapter 2

3rd Grade

10 Qs

ความรู้กี่ยวกับคอมพิวเตอร์เบื้องต้น

ความรู้กี่ยวกับคอมพิวเตอร์เบื้องต้น

1st - 2nd Grade

10 Qs

EXAMEN DE EVALUACION DE INFORMATICA 2021

EXAMEN DE EVALUACION DE INFORMATICA 2021

10th Grade

12 Qs

Hardware kvíz

Hardware kvíz

1st Grade

15 Qs

TTS2233 Chapter 1 Set 2

TTS2233 Chapter 1 Set 2

8th - 10th Grade

14 Qs

Five Nights At Freddy's: Security Breach Quiz

Five Nights At Freddy's: Security Breach Quiz

KG - Professional Development

13 Qs

PRÁCTICA  N° S-01 -5MFT52-18 (2024A05)

PRÁCTICA N° S-01 -5MFT52-18 (2024A05)

Professional Development

10 Qs

Voice Cases

Voice Cases

Assessment

Quiz

Computers

KG

Practice Problem

Easy

Created by

Training Team

Used 18+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Voice down case SLA

2 : 5 Hours

1 Day 

2 Days

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CCA should check voice status before escalating data down case:

TRUE

FALSE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Voice down case will be escalated to IU with ….. Status

Open

Waiting for customer

Closed

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Voice overlapping case will be escalated to

SLS

Follow up

IU Maintenance

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

We can check POP outage existence from

Assia

Matrix

CST 360

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Second Time and above 2nd time Escalation SLA for voice down case

12 Hours

1 Day

2 Days

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CST has a voice down ticket in IU and passed the 1 Day SLA, SR will be

FBB Tech Problem---​Voice Down ---​Internal Wiring

FBB Tech Problem---​Voice Down ---Follow Up 

​​FBB Tech Problem---​Voice Down ---Follow Up After SLA

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?