Voice Cases

Voice Cases

KG

10 Qs

quiz-placeholder

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Voice Cases

Voice Cases

Assessment

Quiz

Computers

KG

Practice Problem

Easy

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Voice down case SLA

2 : 5 Hours

1 Day 

2 Days

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CCA should check voice status before escalating data down case:

TRUE

FALSE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Voice down case will be escalated to IU with ….. Status

Open

Waiting for customer

Closed

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Voice overlapping case will be escalated to

SLS

Follow up

IU Maintenance

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

We can check POP outage existence from

Assia

Matrix

CST 360

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Second Time and above 2nd time Escalation SLA for voice down case

12 Hours

1 Day

2 Days

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CST has a voice down ticket in IU and passed the 1 Day SLA, SR will be

FBB Tech Problem---​Voice Down ---​Internal Wiring

FBB Tech Problem---​Voice Down ---Follow Up 

​​FBB Tech Problem---​Voice Down ---Follow Up After SLA

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