Customer Relations 2

Customer Relations 2

Professional Development

6 Qs

quiz-placeholder

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Customer Relations 2

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Assessment

Quiz

English

Professional Development

Practice Problem

Medium

CCSS
RI.11-12.4, L.1.1F, RI.9-10.4

+6

Standards-aligned

Created by

Lorena Lomoro

Used 21+ times

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6 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

The company rewards its _____ through its discounts.

customer service

customer base

customer satisfaction

customer defection

Tags

CCSS.RI.11-12.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.9-10.4

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Our business is committed to providing great _____ .

customer service

customer base

customer dissatisfaction

customer defection

Tags

CCSS.RI.11-12.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.9-10.4

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

When customers feel _____ towards a business, they will support it.

loyalty

disappointment

satisfaction

expectation

Tags

CCSS.RI.11-12.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.8.4

CCSS.RL.9-10.4

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

The customer was angry because the job was not completed to his _____.

loyalty

disappointment

satisfaction

churn

Tags

CCSS.RI.11-12.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.9-10.4

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

I had a _____ experience when the store would not refund my purchase.

delightful

positive

satisfactory

negative

Tags

CCSS.RI.11-12.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.9-10.4

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Mary is great with customers because she always has a _____ attitude.

annoying

positive

irritating

negative

Tags

CCSS.L.1.1F

CCSS.L.2.1E

CCSS.L.K.5B

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