Customer Relations 2
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Customer Relations 2
Quiz
•
English
•
Professional Development
•
Practice Problem
•
Medium
+6
Standards-aligned
Lorena Lomoro
Used 21+ times
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6 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
The company rewards its _____ through its discounts.
customer service
customer base
customer satisfaction
customer defection
Tags
CCSS.RI.11-12.4
CCSS.RI.9-10.4
CCSS.RL.11-12.4
CCSS.RL.8.4
CCSS.RL.9-10.4
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Our business is committed to providing great _____ .
customer service
customer base
customer dissatisfaction
customer defection
Tags
CCSS.RI.11-12.4
CCSS.RI.9-10.4
CCSS.RL.11-12.4
CCSS.RL.8.4
CCSS.RL.9-10.4
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
When customers feel _____ towards a business, they will support it.
loyalty
disappointment
satisfaction
expectation
Tags
CCSS.RI.11-12.4
CCSS.RI.9-10.4
CCSS.RL.11-12.4
CCSS.RL.8.4
CCSS.RL.9-10.4
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
The customer was angry because the job was not completed to his _____.
loyalty
disappointment
satisfaction
churn
Tags
CCSS.RI.11-12.4
CCSS.RI.8.4
CCSS.RI.9-10.4
CCSS.RL.11-12.4
CCSS.RL.9-10.4
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
I had a _____ experience when the store would not refund my purchase.
delightful
positive
satisfactory
negative
Tags
CCSS.RI.11-12.4
CCSS.RI.8.4
CCSS.RI.9-10.4
CCSS.RL.11-12.4
CCSS.RL.9-10.4
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Mary is great with customers because she always has a _____ attitude.
annoying
positive
irritating
negative
Tags
CCSS.L.1.1F
CCSS.L.2.1E
CCSS.L.K.5B
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