Customer Relations 2
Professional Development
•6 Qs
Similar activities
Innovation in Business
Professional Development
•1 Qs
Procedure Text Quiz about Online Marketing
Professional Development
•10 Qs
Customer Service
Professional Development
•6 Qs
ENGLISH FOR CUSTOMER CARE
University - Professional Development
•10 Qs
Business English Vocab and Phrases
Professional Development
•10 Qs
MATURA ENGLISH: Reasons for Working
Professional Development
•10 Qs
Customer Service
Professional Development
•11 Qs
Customer- Centric Marketing 2
Professional Development
•6 Qs
Customer Relations 2
Quiz
•
English
•
Professional Development
•
Medium
+6
Standards-aligned
Lorena Lomoro
Used 21+ times
FREE Resource
6 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
The company rewards its _____ through its discounts.
customer service
customer base
customer satisfaction
customer defection
Tags
CCSS.RI.11-12.4
CCSS.RI.8.4
CCSS.RI.9-10.4
CCSS.RL.11-12.4
CCSS.RL.9-10.4
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Our business is committed to providing great _____ .
customer service
customer base
customer dissatisfaction
customer defection
Tags
CCSS.RI.11-12.4
CCSS.RI.8.4
CCSS.RI.9-10.4
CCSS.RL.11-12.4
CCSS.RL.9-10.4
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
When customers feel _____ towards a business, they will support it.
loyalty
disappointment
satisfaction
expectation
Tags
CCSS.RI.11-12.4
CCSS.RI.9-10.4
CCSS.RL.11-12.4
CCSS.RL.8.4
CCSS.RL.9-10.4
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
The customer was angry because the job was not completed to his _____.
loyalty
disappointment
satisfaction
churn
Tags
CCSS.RI.11-12.4
CCSS.RI.9-10.4
CCSS.RL.11-12.4
CCSS.RL.8.4
CCSS.RL.9-10.4
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
I had a _____ experience when the store would not refund my purchase.
delightful
positive
satisfactory
negative
Tags
CCSS.RI.11-12.4
CCSS.RI.8.4
CCSS.RI.9-10.4
CCSS.RL.11-12.4
CCSS.RL.9-10.4
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Mary is great with customers because she always has a _____ attitude.
annoying
positive
irritating
negative
Tags
CCSS.L.1.1F
CCSS.L.2.1E
CCSS.L.K.5B
Similar Resources on Wayground
10 questions
Customer Service Skills
Quiz
•
Professional Development
10 questions
MTouch Pre-Test
Quiz
•
Professional Development
6 questions
Customer Service
Quiz
•
Professional Development
10 questions
Business English Vocab and Phrases
Quiz
•
Professional Development
6 questions
Customer- Centric Marketing 2
Quiz
•
Professional Development
8 questions
as.....as
Quiz
•
Professional Development
8 questions
LOGISTICS
Quiz
•
Professional Development
10 questions
Customer Service at the Shop Quiz
Quiz
•
Professional Development
Popular Resources on Wayground
18 questions
Writing Launch Day 1
Lesson
•
3rd Grade
11 questions
Hallway & Bathroom Expectations
Quiz
•
6th - 8th Grade
11 questions
Standard Response Protocol
Quiz
•
6th - 8th Grade
40 questions
Algebra Review Topics
Quiz
•
9th - 12th Grade
4 questions
Exit Ticket 7/29
Quiz
•
8th Grade
10 questions
Lab Safety Procedures and Guidelines
Interactive video
•
6th - 10th Grade
19 questions
Handbook Overview
Lesson
•
9th - 12th Grade
20 questions
Subject-Verb Agreement
Quiz
•
9th Grade