CHAPTER 1

What is the primary purpose of management?

• To maximize profits.

• To provide goods and services that customers value and desire.

• To reduce employee turnover.

• To minimize expenses

What are the two key measurements of organizational performance?

• Revenue and employee satisfaction.

• Customer satisfaction and employee retention.

• Efficiency and effectiveness.

• Innovation and growth.

What are the main goals of management?

• To increase market share and revenue.

•  To maximize employee satisfaction.

• To achieve efficiency and effectiveness.

• To minimize expenses and reduce waste.

What does organizational performance measure?

• The intended outputs of an organization.

• The actual results or outputs achieved compared to the intended outputs.

• The resources utilized to achieve organizational goals.

• The efficiency of individual employees.

Which of the following is NOT one of the main outcomes of organizational performance analysis?

• Shareholder value performance.

• Financial performance.

• Market performance.

• Employee performance.

What does organizational performance reflect?

• The intended outputs of an organization.

•  The efficiency of individual employees.

• How well an organization has performed in relation to its objectives and goals.

•  The number of customers who have purchased goods or services.

What does effectiveness measure?

• The efficiency of individual employees.

• The alignment between the intended and actual goals of an organization.

• The appropriateness of the resources utilized by managers

• The level of customer satisfaction

When is an organization considered effective?

• When managers choose appropriate goals and successfully achieve them.

• When managers maximize employee satisfaction.

• When managers minimize expenses and reduce waste.

• When managers increase market share and revenue.

Who is responsible for ensuring effectiveness in an organization?

• Shareholders

• Customers

• Managers

• Employees

According to Gareth Jones, what are the four key functions of management?

• Planning, organizing, selling, and controlling.

• Leading, organizing, marketing, and evaluating.

• Planning, organizing, leading, and controlling.

• Recruiting, training, motivating, and evaluating.