Day 5 Review

A cx was notified she may get $50 Instacash, but upon applying, she gets a message that she is NOT eligible. Upon checking QDS, this is the cx's Instacash profile. What will you tell the customer?

• Every time Instacash is taken our systems reviews the eligibility of the account. Since this is reviewed every time there's a possibility the account won't be able to take Instacash. I apologize, when we ran the review, we determined the account was no longer eligible for Instacash

• You may be eligible if you link a bank account that receives your direct deposit. You may also use our Roarmoney account to receive your direct deposit or sign up for credit builder membership to be eligible

• You must have received at least 3 consistent direct deposits to be eligible.

• You need to add a debit card linked to your bank account as payment method

3 entry points customer can use to be eligible for Instacash. Select all that apply

• DD w/ Roarmoney

• CB+ Member

• DD w/ External bank

• DD w/ Paypal

A customer is eligible for $250 IC. She may request the full amount in 1 transaction.

• True

• False

On the day of their IC due date, our system will attempt to collect the payment from: (In the correct order)

• 1.) Assigned debit card

  2.) Linked Bank account

  3.) RM

• 1.) Linked Bank account

  2.) RM

  3.) Assigned debit card

• 1.) Assigned debit card

  2.) RM

  3.) Linked Bank account

• 1.) RM

  2.) Assigend debit card

  3.) Linked Bank account

Use account: 5cc38d7cbfbb90d269524e72

Customer contacts us you regarding the amount due on 4/15/2022. Customer states that when they checked their debit card ending in 8468, they only received $190 total so why does she need to pay the full amount.

• Advise the customer that you will create an escalation ticket and they will get notified within 3-5 business days

• Advise the customer that the funds were disbursed to their Roarmoney account.

• Advise the customer she may pay the $190 only.

• Advise the customer the amount is higher because of the turbo fees

If the cx contacts us because their IC amount dropped but they are still showing as eligible, which tab in QDS will you check first? (IC Entry point > Linked external bank account)

• Bank Verification > Filter PCD4

• Membership>check if their payment is up to date.

• Check their direct deposit in Roarmoney

• Loan>Payment Plan> No missed payment

Clearing of ACH and debit card payments are both immediate

• True

• False

Answer explanation

Debit card payment is immediate, ACH payments may take up to 5 business days

Customer has the ability to move their IC repayment date by +1 or -1 day from the due date by using the app.

• True

• False

If customer is eligible, we may defer their payment by up to ___ days from their due date.

• 12 days

• 7 days

• 14 days

• 20 days

If the Instacash is overdue, we cannot defer their payment anymore.

• True

• False