Quizz 2

Causes of a High Bill

• Usage and Weather

• Using more water

• Usage Credit not applied
  Usage and Weather
  Multiple rates on a billing cycle

What is the Rate/Energy Charge?

• The price the customer will pay to the TDU

• The price

• The price that the customer will pay per kwh to the REP

• The price that the customer will pay per month to the REP

What is the average price?

• The result of multiplying the bill times the usage

• The result of adding the usage and the taxes

• The result of dividing the amount on the bill between the actual usage

• The result of subtracting the amount of kwhs from the total amount due

A billing cycle can be from __________

Timeframe for a correspondence request

• 72 hours

• 1 day

• 24 to 48 business hours

• One week

Timeframe for a name change

• 48 hours

• 24 hours

• 24 to 48 business hours

• 1 day

Timeframe for reconnection

• 2 to 4 days

• 3 to 5 hours

• 2 to 4 hours

• 24 hours

A Premise can be placed on a __________, meaning the customer cannot switch REP's

Where can I see the customer's plan on my account?

• Power Usage Tracker

• Plans and Services

• View my bill

• Payment Center

What is a TDU?

• Transistor Distribution Company

• Transmission Distrobution Company

• Transmission and Distribution Company

• Translation Discrepancy Company