Front Office Service Skills
Authored by DR. NAZLAN
Professional Development
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6 questions
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1.
MULTIPLE SELECT QUESTION
30 sec • 5 pts
What are two example of 2nd mile service?
Table touch-Ins
Greeting our guests
Cleaning
Offering to help carry a large order
2.
FILL IN THE BLANKS QUESTION
30 sec • 1 pt
(a) is a room that is thought to be occupied but in fact is vacant.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which bedding type is about one-half the size of a standard king bed?
Single Bed
Double Bed
Twin Bed
Queen Size Bed
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who is the front office staff tasked to ensure quality service by making effective decisions in reservation policies and room assignments?
Front Desk Supervisor
Reservation
Reservation Agent
Front Office Manager
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is Rack Rate?
Highest rate charged by the hotel.
Rate offered to infrequent business travelers.
Rate offered to group travelers.
rate which is suitable for price sensitive market.
6.
MULTIPLE CHOICE QUESTION
30 sec • 6 pts
What is the first thing we should do when a guest walks in.
Hold the door open
Greet the guest
Say hello
Show them the restrooms
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