What, why, where?

When the changes that James reminded us of came into effect?

• 31 June 2023

• 1 June 2023

• 1 July 2023

• 31 May 2023

A new tap was added on Zendesk recently, which one?

• Brand*

• Product info*

• Contact reason*

• Form*

Can we use Winter Gardens and balconies now?

• NO

• YES

Free Taxi: what should you do If a customer claims that it is not possible to amend the airport in multi IATA destination

• Advise customer that we are unable to help with this request and he need to contact accommodations department

• Advise customers that the Free Taxi booking can't be amended and only this airport is available for his booking.

• Check the Free Taxi final booking page through Manage my Booking, look for Change airport URL and try to amend it but DO NOT complete the booking. Then guide a customer how to do it and recommend to update the flight number afterwards.

  
  

• Check the Free Taxi final booking page through Manage my Booking, look for Change airport URL and amend it using the correct airport from the list.

When is Booking.com Connect?

• 30 & 31 June

• 29 & 30 June

• 28 & 29 July

• 28, 29 & 30 June

What is the timeline for our Partners to respond to any investigations?

• 7 days from the pick up date

• 7 days from the check out date

• 14 days from the investigation start date

• 7 days from the investigation start date

When the next YourView Q2 Pulse Survey of 2023 goes live?

• 17th June

• 1st July

• 31 June

• 13th June

What additional kind of evidence we ask our supplier to send in case of DNS for desc Pick-Ups?

• GPS logs of the driver and the desk attendants

• Evidence of them contacting the customer, usually by SMS ahead of pickup time

• Photo of the desk attendants with date and time

• A parking ticket, which includes: the time entering and leaving the car park, the date and the location.

When you receive any complaint for Driver-No-Show, you should ALWAYS check Zendesk first, to check for any Customer No Show tickets submitted by the supplier. These are solved by ‘Automation’ however often include the evidence that you need, meaning there is no need to open an investigation.

• TRUE

• FALSE

Which supplier request can be recorded via the phone?

• Supplier report CNS

• Supplier report that driver can't locate customer and ask for help

  
  

• Child seat

• Special request