Q4-ENG-QUIZ#1

The physical gestures and body positions that a person uses are referred to as which of the following?

• Body language

• formal expression

• word expression

• none of these are correct

Which of the following best defines verbal communication?

• the words and sounds used to convey a message

• the words used to share an idea

• facial expressions and gestures

• eye contact and body positions

Which of the following is a common non-verbal communication?

• posture

• eye contact

• facial expressions

• all of these are correct

TV news broadcast is considered the most common and trusted source of information

• true

• false

• maybe

• i don't know

These are the examples of verbal communication EXCEPT

• body language

• graphics

• radio

• television

Why do we have to make sure we do not speak too fast when communicating with a customer?

• they may not hear everything you've said

• the customer may speak fast also because you are

• it may lead customer to confusion

• the customer may get excited and burst into song

Princess keeps a good posture. It is important because __________

• Customers may be judging you.

• It helps show the customer you are confident and have a good attitude.

• You may stretch your uniform and must pay for another one.

• It will help the customer understand that you are a health-conscious             person.

One of the best ways to show customers you are listening is _____________

• Talking to the person next to you

• Staring at the costumer

• Proper eye contact

• Asking them to repeat what they’ve said

A speech written by a someone running for the position of president for student government like SSG, would be written with whom in mind?

• Teachers

• Fellow Students

• High School Only

• The school principal

Which of the following combines more than one type of medium, typically in digital form, such as computers, audio players, tablets, smartphones, and other technology?

• drawing

• pictures

• visual elements

• multimedia elements