IBOT_Day 4 EOD Quiz

What are card declines?

• Successful and authorized card transactions

• Rejected card transactions during the payment process

• Card transactions with insufficient funds

• Card transactions with incorrect card information

Which of the following is NOT a common reason for card declines?

• Insufficient funds

• Incorrect card information

• Expired card

• Successful payment processing

Why can card declines be frustrating for both customers and merchants?

• They result in increased transaction limits

• They lead to immediate resolution of payment issues

• They disrupt the purchasing process and may result in lost sales

• They provide a smooth payment experience

What is one possible reason for a card decline due to card restrictions?

• Insufficient funds

• Incorrect card information

• Exceeded daily transaction limit

• Technical issues

When can card declines occur due to fraud or security concerns?

• When the customer's card is authorized for the transaction

• When the customer enters correct card details

• When the card issuer detects suspicious activity or potential fraud

• When there are technical glitches in the payment processing system

Which of the following is NOT an example of a technical issue that can result in card declines?

• Errors within the payment processing system

• Temporary network outages

• Insufficient funds in the customer's account

• Glitches in the card reader device

Apart from the listed reasons, what are other possible factors that can cause card declines?

• Blocked merchant

• Successful completion of the transaction

• Exceeding daily transaction limit

• Closed account

Select ALL that apply. What should you do if a transaction is declined due to an issuer decline or "Do Not Honor" response?

• Retry the transaction using the same card

• Ask the customer to call their credit card bank to determine the reason for the decline

• Process the transaction using a different card

• Cancel the transaction and inform the customer

What is the appropriate action when a CVV code is rejected or there is a security violation?

• Proceed with the transaction without verifying the CVV code

• Request the customer to provide the CVV code again and correct any errors

• Ignore the CVV code and proceed with the transaction

• Cancel the transaction and inform the customer to contact their bank

Select the BEST answer. What should you do if a transaction is rejected due to an AVS (Address Verification System) mismatch?

• Update the billing zip code or address to match the cardholder's information

• Proceed with the transaction without making any changes

• Inform the customer to update their cardholder information with their bank

• Cancel the transaction and inform the customer of the mismatch