Productivity and Collaboration

A new Approval Process is being adapted by Ursa Major Solar. After an Opportunity has been approved, the contract is sent to the customer for signature as the final step in that process. How can the Administrator implement this functionality? (Choose 1)

• Check the Send PDF box on the approval process setup

• Use the Salesforce Auto-sign flow

• Hire a consulting firm to develop a document signing workflow

• Install an app from AppExchange

Which of the following features are available on the Salesforce mobile app with "Lightning on tablet" enabled (Choose 3 answers)

• Better Performance

• Ability to view standard SF apps

• Rotation between portrait and landscape modes

• Design time previews in the Lightning App Builder

• Support for SF Console

Answer explanation

Lightning on tablet provee mejor support y perfomance cuando se usa SF mobile app en tablets. Soporta la rotacion entre portrait y landscape y permite previsualizar los diseños de record pages, navegacion y Lightnin apps en App Builder

What's different on SF Mobile App: https://help.salesforce.com/s/articleView?id=sf.limits_mobile_sf1_data.htm&type=5

In order to keep users of the SF mobile app aware of important events and notifications, SF administrator is considering enabling push notifications. What is true regarding push notifications for SF mobile app? (Choose 3 answers)

• Push notifications can be sent for Chatter group mentions

• Push notifications can be sent when a task is assigned to a user

• Sensitive information will always be removed from push notifications text

• Push notifications can be sent for approval requests

• Users solely control whether to enable push notifications from SF mobile app

Answer explanation

En los settings de la mobile app los usuarios pueden personalizar el tipo de notificaciones que les gustaria recibir. Estas estan disponibles para un numero de eventos incluyendo approval requests, tasks, Chatter mentions.

El contenido total de una push notification esta habilitada por defecto en la mobile app pero los usuarios pueden elegir que se muestre contenido minimo.

A user would no longer like to receive updates about a certain post in their feed. What feature should be used? (Choose 1)

• Remove Post

• Unsubscribe Post

• Hide Post

• Mute Post

Answer explanation

Eligiendo "Mute" se remueve el post del feed en Home y Chatter, y no llegan notificaciones acerca de él. Sin embargo si alguien te menciona en el post muteado, la notificacion al respecto aparecerá.

How should a Sales Rep create an all-day event in SF? (Choose 1)

• Check all-day event in checkbox on the event

• Use a task for an all-day event because then no time fields are needed

• Ensure the event is scheduled for times within the Start and End of Day hours

• Ask the System Administrator to check all-day events in the Activity Settings

Answer explanation

Para crear un evento de todo el dia solo hay que tildar el checkbox cuando se crea el evento nuevo. Las tasks tienen due dates pero no se puede elegir un rango de tiempo. El evento de todo el dia tiene por defecto start y end de 24 horas. En activity settings se puede habilitar la opcion "Multiday Events", all day events no es algo customizable.

Which two options allow the System Administrator to limit Chatter access during roll-out to a subset of SF users? (Choose 2)

• Create an email invite for the subset of users

• Create a Permission Set with the Enable Chatter permission for the subset of users

• Edit Profile to enable chatter for the subset of users

• Add the subset of users to the company wide Chatter group.

Answer explanation

Control de acceso a Chatter es por Profile o Permission Set.

An administrator needs to configure Ursa Major Solar's Salesforce Mobile app with the company's brand-specific images and color schemes. Which set of branding options should the administrator use? (Choose 1)

• Loading Page Color, Action Colors, Loading Page Logo

• Loading Page Logo, Brand Color, Loading Page Color

• Individual Page Colors, Multiple Loading Page Logos

• Tab Colors, Action Colors, Loading Page Logo

Answer explanation

Se puede cambiar la apariencia de la mobile app, incluyendo Loading Page background color, Loading Page Logo, Header background color para que la app sea igual a la apariencia usada por la empresa. Las imagenes que se suben para personalizar la apariencia de la mobile app se guardan en una carpeta llamada Branding Resources.

Ursa Major Solar has the following environment and requirements: Critical, high-priority accounts have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative. The Sales Manager wants to prevent these accounts from being inadvertently contacted more than once on the same day. The Sales Manager wants to report on various customer interactions. How should the administrator fulfill these requirements? (Choose 1)

• Log a case on the account

• Log a separate task, call, or activity on the account

• Post customer interactions in Chatter on the account

• Enter comments into the notes section on the account

Answer explanation

Conviene usar Activities para seguir el contacto con clientes y que se pueda hacer reportes sobre esos contactos.