End of day 16 Mexico

Only authorized persons may be given specific booking information or request changes to a booking. This applies to both active and inactive bookings (cancelled and post-cruise). Employee must verify that the caller is an authorized person on the reservation prior to granting access to the booking.

• True

• False

• Maybe

If a ------ has been added to a booking, the caller must provide the necessary verification (Travel Agent-agency phone number/Direct Guest-see above) as well as the password, before any information may be shared or any changes may be made to the booking.

• Answer

• Question

• Password

• Note

Parents, guardians, or chaperones may access reservations in accordance with the appropriate access level as defined above on behalf of any minor traveling with them but booked in a separate reservation.

• Adults

• Minors

• Kids

• Dragons

A Travel Leader may be established for multiple direct guest reservations. See Knowledge Desk article “Travel Leader” for appropriate process for travel leader to be established.

• Family/Friend Travel Leader

• Cousins

• Grandparents

• Boyfriends

If the reservation was created by a travel agency, follow the guidelines below and for all other information/requests advise the guest to contact their Travel Partner for assistance.

• False

• Try

• True

Internal employees inquiring about a reservation may receive any information that is requested. Internal employees may request changes, additions or deletions on behalf of the authorized person on the reservation; however, those changes must be confirmed with the authorized person prior to processing.

• False

• True