1. Contoh implementasi "AMANAH" di Apotek
Topik 1
Professional Development
•8 Qs
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Topik 1
Quiz
•
Life Skills
•
Professional Development
•
Medium
febriani febriani
Used 4+ times
FREE Resource
8 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
A. Menciptakan lingkungan kerja yang positif
B. Mematuhi prosedur kerja (SOP) yang berlaku di Apotek
C. Melakukan Sharing Product Knowledge antara tim Apotek
D. Berkomitmen untuk menjaga nama baik perusahaan
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
2. Standar penampilan pegawai di Apotek, kecuali...
A. Menggunakan 2 cincin di satu tangan
B. Memakai ID Card
C. Menggunakan Make Up
D. Memakai Parfum & Deodorant
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
3. Standar salam penutup yaitu...
A. TERIMA KASIH, Sampai Jumpa Kembali, Semoga Sehat Selalu (Tangan Kanan di Dada, Badan Membungkuk)
B. TERIMA KASIH, Semoga Sehat Selalu (Tangan Kanan di Dada Kiri, Badan Sedikit Membungkuk)
C. TERIMA KASIH BAPAK/IBU (NAMA PELANGGAN), Semoga Sehat Selalu (Tangan Kanan di Dada Kiri, Badan Sedikit Membungkuk)
D. TERIMA KASIH BAPAK/IBU (NAMA PELANGGAN), Semoga Sehat Selalu (Tangan Kanan di Dada Kiri, Badan Membungkuk)
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
4. Tipe customer dengan ciri-ciri tidak suka mendengarkan, berterus terang, tidak basa basi, dan tidak suka membuang waktu, adalah tipe customer ...
A. Dominant
B. Influence
C. Steadiness
D. Compliance
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
5. Frontliner menciptakan rasa urgensi agar pelanggan melakukan pembelian segera, adalah teknik Closing Sales tipe...
A. Teknik 123
B. Teknik Now or Never
C. Teknik Perbandingan
D. Teknik Testimoni
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
6. SOP pada saat akan memulai shift, adalah...
A. Hadir 30 menit sebelum shift & grooming sesuai standart
B. Memastikan sistem POS & mesin EDC berfungsi
C. Validasi LIPH, PETTY CASH sesuai jumlah, Pastikan Medicine Pocket/Paper Bag tersedia, Uji Petik
D. Benar Semua
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
7. Yang termasuk komponen SERVICE EXCELLENT, adalah...
A. GREETINGS & GROOMING
B. SELLING SKILL
C. HANDLING COMPLAIN
D. SEMUA BENAR
8.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
8. Urutan pemeriksaan akhir resep
A. Cek Kesesuaian Obat, Cek Tanggal Kadaluarsa, Cek Salinan Resep, Cek Kuitansi, Paraf
B. Cek Tanggal Kadalaursa, Cek Salinan Resep, Cek Kuitansi, Cek Kesesuaian Obat, Paraf
C. Cek Salinan Resep, Cek Kuitansi, Cek Kesesuaian Obat, Cek Tanggal Kadalaursa, Paraf
D. Cek Kuitansi, Salinan Resep, Tgl Kadaluarsa, Kesesuaian Obat, Paraf
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