Ops Excellence Workshop - Compliance quiz

Which of the following is NOT one of the common errors made when updating service item log sheets

• Updating wrong quantity

• Updating under wrong description

• Received physical stock but did not update

• Transferred stock out but did not update

• Updating wrong $ value

BICs & Franchisees can avoid making late or inaccurate log sheet submissions by doing the following, which option below is incorrect?

• Appoint reliable 2IC to update log sheet by 2359 hours daily

• Check on log sheet update status on a weekly basis

• conduct random verification on data entry

• Update log sheets 1 week after receiving or transferring out physical stocks

Answer explanation

Log sheets should be updated immediately upon receiving of physical stock or transferring of physical stock (IBT). Procrastination could lead to a situation whereby BIC/franchisee/2IC 'forgets' to update when too much work accumulates

Which of the following is inaccurate for updating of food delivery log sheets?

• Log sheet should be updated daily to minimize errors

• Include explanations in remarks column when staff key wrong

• receipt value should tally with media sales report

• ensure that total variance is more than zero for all transactions

Answer explanation

Total variance should be zero for all transactions. If there is a positive or negative number for total variance, it is likely that there are errors in the variance breakdown columns

How frequently should POS declaration be performed?

• daily

• weekly

• monthly

• yearly

Answer explanation

POS declaration should be performed daily so as to facilitate the checking and recording process for finance.

Cutoff time for declaration is 5 pm of the following day

Eg. Sales date on 30/6/23 stores need  to submit the declaration by 1/7/23 before 5pm.

Who will bear the cost and responsibility for missing/expired/invalid vouchers?

• Store

• HQ

Answer explanation

The store will have to bear the costs for any missing, expired or invalid vouchers. Hence, it is the store 's responsibility to ensure vouchers are stamped and sealed in an envelope before sending it for dispatch.