A project manager decided to incorporate the latest technological advancement with the client's devices at no additional cost to the project. Upon completion and submission of the project deliverables, the client rejected the devices, despite having the latest features. What should the project manager have done? Question 62Select one:

Complied with the customer specifications

Incorporated the change within the scope of the project

Reviewed the quality inspections

Documented the technical reviews with the new change

A project manager joins a startup and discovers that the chief technology officer (CTO) encourages the team to overlook some procedures in the interest of speed. What should the project manager do to ensure that all the procedures are followed in the future? Question 63Select one:

Instruct the team that the procedures should always be followed.

Develop new procedures that are easy for the team to follow.

Escalate the issue to the CEO and the board members.

Initiate a review of the procedures with the CTO and the team.

In a construction project for a new building, the project manager decides to apply agile principles for the building foundation phase While evaluating the project schedule with the team, the project manager believes that the estimates are inaccurate. How should the project manager address this issue? Question 64Select one:

Perform sprint reviews with the team

Assess the previous project velocity

Reduce the story size by splitting stories

A project learn member identified a defect in the initial solution design for a project. The stakeholders are not sure whether to deploy the system or not. What should the project manager do? Question 65Select one:

Develop a mitigation based on the solution design

Propose a solution redesign for the project

Perform risk analysis against the issue.

Revise the project's quality control measurements

A project team was established for a community impacted by oil and gas exploration activities. The team is required to interact with several external stakeholders. The local council authority has requested a meeting with the project team to discuss the impact of the project on the community. The project manager was not available at the time of the meeting, and the team was in disagreement regarding who should attend the meeting. What should the project manager have done to prevent this conflict? Question 66Select one:

Defined the roles and responsibilities of the team members.

Provided copies of the stakeholder engagement plan to all team members.

Updated the communications management plan.

Established ground rules for the team

A project is successfully delivering its product outcomes, and the customer satisfaction rating is high. However, during an internal audit, it is discovered that certain essential process documents and approvals are missing, and the project is evaluated as being noncompliant. What should the project manager do next? Question 67Select one:

Perform quality assurance to review the processes against the quality management plan and identify gaps.

Review the latest project management standards with the project management office (PMO) and make changes to the quality management plan.

Review and update the project document repository with the missing documents and approvals.

Change the quality management processes to align with the project objective.

A project manager accepts a delivery at the project site but the items are of a poor quality. The project manager gets the local vendor to fix the items but more deliveries from this vendor are expected. What should the project manager do going forward? Question 68Select one:

Review the contract requirements and ask for the applicable evidence for quality assurance

Allocate extra time to inspect deliveries for quality assurance upon arrival at the site

Have the vendor issue the quality documentation prior to the next delivery.

Call the vendor and have them verbally guarantee the quality of the next site delivery

A project manager was just assigned to a project as the leader of an experienced agile team. How should the project manager influence the team to accomplish the project objectives? Question 69Select one:

Express trust in the team's ability to fulfill the necessary deliverables.

Use a plan-driven approach in order to demonstrate control over the project.

Increase the amount of subject matter experts (SMEs) to get better results.

A project manager has just been assigned to a team that is developing a new design product. The work breakdown structure (VW/BS) has been created and the activities have been assigned to the team members. The project manager finds that there are activities that could be completed sooner by other team members. If the current assignments are left as is, the project could be delayed 2 weeks. What should the project manager do in this situation? Question 70Select one:

Review the work allocation and reassign some tasks to shorten the critical path.

Maintain the task assignments as planned and compress the other tasks to keep the project on schedule.

Ask the team members to work overtime to finish the tasks on time according to the schedule.

Keep the task assignments unchanged since the project management plan has been approved.

A new team member inquires about how much they need to learn about the organizational process assets (OPAs) residing on the company intranet. Another team member states they only need to know the basics. However, the project manager believes the team member should know everything regarding the OPAs. What should the project manager do? Question 71Select one:

Clarify the relevance of reviewing the documentation on the intranet.

Create a training schedule for the new team member to follow over the next few weeks.

Escalate the inquiry to the team member's functional manager.

Ask a senior team member to help the new team member navigate through all the documentation.

An organization uses a predictive approach but is open to using some agile practices. The project manager was asked to recommend an agile practice to provide business value throughout the project. What should the project manager recommend? Question 72Select one:

Incremental delivery and frequent backlog refinement based on user feedback

Time-boxed iterations to allow the testing team to thoroughly test the product increments

Iterative development and collection of frequent feedback from project team members

Frequent retrospectives to ensure that lessons learned and improvement actions are implemented

A project management team received news that a competitor has released the latest version of a program. What should the team do next? Question 73Select one:

Review the project plan to evaluate if any updates should be made.

Crash the existing schedule with additional resources to deliver more features.

Stop the project immediately as the market opportunity has already been missed.

Continue with the project plan and target delivery date as expected.

A project manager is managing a project aimed at providing incremental deliveries to the market every three months. The team has been assigned, and the product backlog was created and prioritized by the product owner. After four iterations, the product owner escalates complaints to the CEO because the product does not meet the product owner's expectations. What should the project manager have done to prevent this situation from happening? Question 75Select one:

Implemented sprint reviews with the product owner and retrospectives with the team to minimize gaps

Performed risk management analysis during daily scrums

Reviewed the organizational process assets (OPAs) and lessons learned from similar projects

Performed backlog grooming to ensure that acceptance criteria were being met

For an agile pilot project, the sponsor arranged an early product demonstration for the customer. During the meeting, the customer realizes that a new feature will significantly improve the product After collecting the new requirements, what should the project manager do? Question 76Select one:

Work with the product manager and the rest of the team to update the project backlog.

Assess the impact of the new requirements and initiate the change request process.

Assess the impact and communicate the updated product roadmap to the stakeholders.

Follow the change management plan to update the risk register so It accounts for the added scope.

In the middle of an iteration a team member suggests a new method of doing things. The method provides no value to the end customer, however it may help the team to work more efficiently. The change may require several days of work to implement. How should the project manager respond to the suggestion? Question 77Select one:

The change should be considered because rt will help the team work more efficiently

The change should be considered and immediately added to the product backlog.

The change should be considered and presented to the project sponsor for approval

The change should not be considered because it adds no value to the end customer

Close to the end of a project, a customer claims that some deliverables have not been met and starts initiating change requests. What should the project manager do next? Question 78Select one:

Refer to the requirements traceability matrix.

Revise the project scope baseline.

Escalate the change request to the project sponsor.

Review the approved project charter.

A project manager is working on a large project with a very difficult client. During the course of the project, the project manager realizes that if the project team had a little more time and funding to make some minor changes, the client could realize the benefits of 25% of the project outcomes early. How should the project manager approach this? Question 80Select one:

Develop a business case and submit it to the client.

Concentrate on the current project milestones.

Update the project management plan for this new work.

Make all the changes and then show the client the results.

During project execution, a key team member has to be moved to another critical project for the company. Currently, there is no other team member who can fill that role. What should the project manager do first? Question 81Select one:

Evaluate the impact of the key team member's removal from the project, look for alternatives, and submit a change request if required.

Communicate the problem to the sponsor to force the key member to be maintained on the project.

Initiate a change request and replace the key member as soon as possible.

Explain to the company the importance of maintaining the key member on the project according to the vision of the project.

A project manager and a stakeholder have different opinions on the budget estimates for a project that is being initiated based on a new consumer privacy law. What would be a reason for this difference in opinion? Question 82Select one:

Organizational assets were not available to back the rationale.

The communications management plan was not used by all stakeholders.

Relative estimation by the team resulted in two estimates.

The use of the Monte Carlo method can result in different estimations.

A specialized team member has just received news that they must leave the office for several week. They have approximately two workdays until they will leave and then they will become unavailable through any communication channels. There is a key deadline approaching. What should the agile project manager do? Question 83Select one:

Ask the team member to work with their peers to knowledge share

Ask the team member to complete as much as they can now.

Ask the team member to identify their specialist tasks

Ask the team member to host a special team meeting.

During an iteration demo, a customer noticed an enhancement they would like to make to the product. What should the team do next? Question 84Select one:

Ask the product owner to prioritize the item with the customer.

Refine and estimate the enhancement so the size is known.

Add it to the product backlog to be completed in the future.

Start working on the enhancement for the customer immediately.

A labor union contract negotiation is delaying the completion of a project to build a new manufacturing plant. Because the labor contract was due for renewal this year, the project manager documented the negotiation process as a risk to the project. The project was about to start the first phase of equipment installation at the plant when the negotiation began. How should the project manager address the situation? Question 86Select one:

Log the issue and follow the planned actions in the risk response plan.

Meet with the project team to determine options for risk mitigation.

Acquire contract resources and submit a change request for the cost impact.

Escalate the issue to the steering committee to ask for mitigation support.

A project manager has been assigned to complete a worksite project that was started by a different project manager. The project is now in the execution stage. Upon careful review, the project manager realizes that the local community was not included in the stakeholder register, which has resulted in extreme opposition from the community. How should the project manager handle this issue? Question 87Select one:

Update the stakeholder register and revise the stakeholder engagement plan.

Disregard these stakeholders since the relevant documents have been secured to execute this project.

Update the stakeholder register and risk management plan.

Explain to the community members why they were not included as stakeholders for the project.

A project leader of an agile team realizes that one team member is unmotivated, which is affecting the whole team. What should the project leader do to improve the situation? Question 88Select one:

Invest in developing the team's emotional intelligence.

Ask the unmotivated team member to take a short leave.

Reduce the number of daily and retrospective meetings.

Send the unmotivated team member to another team.

A product owner has an idea for a new product but is struggling to define the features because they are not certain of the perceived business value for each feature. What should the project manager have the delivery team do to address this issue? Question 89Select one:

Develop a minimum viable product (MVP) for assessment from a select customer group.

Assess the product roadmap to see if there is another product that is more suitable for the build.

Commission a business analyst to research similar competitor products.

Complete a work breakdown structure (WBS) to assess the cost of each feature

An organization is transitioning to agile and a project has been chosen as a pilot. The assigned project manager only has experience using predictive approaches but the project manager is now required to use agile approaches with the help of an agile coach During the retrospective of the fifth sprint, the project team complains that many obstacles exist with the organization that are creating project delays and rework. What should the project manager do in this situation? Question 90Select one:

Promote collaboration to help remove the obstacles for the team

Include impediment resolutions during daily standup meetings

Perform a root cause analysis during the standup meetings

Create a dedicated sprint to solve the obstacles with the team

A company has agreed to run a transformation project using agile approaches. During the implementation, there is pushback from the functional groups that the project is moving too fast. What should the project manager have done at the beginning of the project to prevent this from happening? Question 91Select one:

Communicated the project schedule

Assessed the organizational culture

Determined the level of maturity of the employees

A project for a new product launch is in a very initial stage and the requirements are evolving Due to stiff competition in the market, the customer would like to launch the product keeping the scope flexible. The project team intends to start the work based on the forecast of a similar project delivered last year. Which project approach suits the scenario? Question 92Select one:

Execute it as a predictive project

Execute it using the same approach as the reference project

Execute it as a project with stage gates

Important projects in the portfolio backlog need to be delivered Budget estimates are needed to prioritize the projects. How should the project budgets be estimated’? Question 93Select one:

The project is decomposed into features and based on the feature value and the velocity of the team, the team provides the estimate

Budget estimates are provided based on the experience of the sponsor, product owner and team facilitator

The team facilitator uses historical data and arrives at an estimate based on the nature of the project.

The product owner obtains all project details and based on the team's experience and velocity provides a budget estimate

A project manager presented the project schedule to the mam stakeholders They have requested that the project be completed two months earlier than the scheduled date. What should the project manager do? Question 94Select one:

Hold a stakeholder meeting to align timelines and scope expectations.

Crash the schedule to shorten the timeline while keeping the scope unchanged

Update the cost management plan to allocate more resources to the project to finish the scope earlier.

Reduce the scope of the project by removing activities and shortening the timeline

A project manager is acting as a scrum master in a hybrid project and is dealing with a conflict between team members. What strategy should be used to handle this conflict? Question 95Select one:

Sort conflicts into two groups: positive and negative

Place conflicts into categories: structural and interpersonal.

Place conflicts on a shared conflict list and ensure it is visible

Review conflicts during daily Scrum so they are handled in a timely manner

A new project has been kicked off following a planning session. The project is under direct oversight of an executive in the organization After a review meeting, the project manager overhears an executive request a dashboard from one of the team members to show the overall project status. What should the project manager do? Question 96Select one:

Update the communications management plan to include informal requests

Update the stakeholder engagement assessment matrix

Ask the team member to develop a dashboard to fulfill the request.

Tell the team member to route the request through the project manager

After a meeting with the customer, the project manager receives special recognition because the project is always on schedule Later that day, the project manager attends a regular project team meeting to follow up on the status of the deliverables. What should the project manager do in the project team meeting? Question 97Select one:

Share the customer feedback with the project team

Follow the meeting agenda and make a list of the next deliverables

Document this feedback in the meeting minutes.

Start planning how to improve the dates of next deliverables

Early in the execution phase, a project manager discovers that recent changes in enterprise environmental factors (EEFs) will severely reduce the implementation cost and shorten the project schedule. How should the project manager address this situation? Question 98Select one:

Follow the project escalation policy and communications management plan

Meet with the project team to decide how the remaining budget will be spent.

Keep the extra budget as management reserve until project closeout

Give the team extra time to finish tasks within the original timeline

The project is delayed due to the high amount of major changes requested by different stakeholders at different stages of the project If the project continues on the same path, it will consume twice the time and budget planned. What two actions can the project manager take to be more cost effective? (Choose two) Question 100Select one or more:

Conduct a stakeholder analysis.

Update the project management plan with the new timeline

Leverage work between team members

A company has decided to implement a new archiving system A data breach occurred during the implementation of the project. What should the project manager do first? Question 101Select one:

Ask the team to fix the system to resolve the issue

Implement the planned risk response to handle the issue.

Review possible alternative documentation methods with team

Update the risk register with the risk and proposed impact.

A project team is engaging a development team in another country to develop software. During progress reviews, the project manager identified completion date delays due to rework because there were different interpretations of the client's needs. What should the project manager do? Question 102Select one:

Set up a meeting with key stakeholders to clarify requirements

Escalate to the project steering committee and request additional time

Travel to the development team's office to push the schedule

Create prototypes with the development team to confirm requirements

As part of the strategic plan, a company decides to implement a new software platform to manage a centralized document repository. Some requirements are clear and some need more detail. What should the project manager do first to decide how to manage this project? Question 103Select one:

Determine the most appropriate life cycle approach for the project

Select a predictive development life cycle based on the team's experience

Register all requirements into a backlog for further detailed analysis.

Split the requirements, put them into two separate projects, and apply different approaches

A project team with members from many different countries is struggling to cooperate. The project manager accepted these difficulties during the storming phase of team development, but the team has not moved to the next phase. The project is beginning to fall behind schedule. What can the project manager do to move the team to the norming phase? Question 105Select one:

Plan social activities to help foster stronger interpersonal relationships and identify shared goals.

Speak with the project sponsor about changing the team composition

Figure out who is behind the issues and apply progressive disciplinary techniques.

Show the team the schedule impact of their communication issues and encourage them to put their differences aside

A project manager is in rapid development mode on a joint application development module. The company wants delivery to occur in two weeks. The module needs to be integrated with other modules on a similar timeline, but release management has a three-week backlog. What should the project manager do? Question 106Select one:

Speak to the stakeholders to resolve the bottleneck and see how the entire process can be streamlined

Push the team to deliver more so that the modules are developed and rolled out according to management's request

Have the team work toward the tighter deadline so that integration will be easier.

Speak to the team and slow the current pace to ensure the team is in alignment with the release date

A project manager is managing a hybrid project After attending an iteration review, a stakeholder tells the project manager that they are very busy and asks why these reviews are held so frequently. How should the project manager respond? Question 107Select one:

Discuss with the stakeholder the benefits of the hybrid project and how frequent reviews lead to greater value and less rework

Negotiate a reduced review attendance with the stakeholder and update the stakeholder engagement plan to reflect this reduced attendance

Record the issue in the issue log and escalate the conflict to the project sponsor for assistance

Explain to the stakeholder that the stakeholder engagement plan requires their attendance at all reviews

Great 2-3

Authored by Chris Nguyen

English

Professional Development

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MULTIPLE CHOICE QUESTION

1 min • 1 pt

The operations director complains to the CEO about the outcome of a project's first sprint. The operations department will not be able to support a new product due to poor performance indicators. The project team facilitator asks for feedback from the project team and is informed that performance information is available in the application server log. How should this complaint be addressed? Question 55Select one:

Request that the issue be included in the next board of directors meeting to explain all of the needs

Add the complaint to the product backlog to be addressed in the next sprint

Ask the operations director to define the acceptance criteria to make clear the delivery is correct

Invite a member of the operations team to be part of the validation and sprint meetings

MULTIPLE CHOICE QUESTION

1 min • 1 pt

During a project status update by the project management office (PMO), the CEO is concerned that the status of all projects suddenly changed from green to red, without warning. Upper management is used to reading traditional reports related to progress and cost, and they want to continue viewing this information. How should the PMO implement a better way to report the project's health? Question 56Select one:

Perform a root cause analysis (RCA) to find out why the status of projects is deteriorating so fast.

Explore reporting the earned value (EV) key performance indicators (KPls) using agile progress as an input.

Ask the project managers to report on their projects using a Kanban board format.

Request the program managers to be more accurate when presenting status reports.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Due to delays on some activities one of the project team members has increased the scope without any approval. What should the project manager do next? Question 57Select one:

Remove the changes to match the original requirements.

Add team members to the project to avoid more schedule delays.

Evaluate the impacts of the changes that were made to the project

Update project documentation with the new scope

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A company that is introducing a new product into the market by the end of the year requires a storage and distribution facility to be built. During the monthly stakeholder meeting, it is discovered that the location for implementation is a government-owned area. What should the project manager do first? Question 58Select one:

Identify an alternative site.

Update the issue log

Issue a change request

Update the risk register.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A team has been working together for several months and has successfully delivered work. A new team member has joined the team but is having difficulty contributing. What should the project manager do to help the new team member integrate effectively? Question 59Select one:

Give the new team member time to contribute until they ask for help and support.

Assign the new team member tasks so that the team member knows on what to focus.

Approach the team member to identify any issues and then plan a resolution accordingly.

Review the project with the team member to ensure the project scope is understood

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A project manager is appointed for the deployment of a new solution. The solution will be integrated into the environment by a third-party vendor. This vendor just announced a delay in delivering a key component, which will impact the project schedule. What should the project manager do? Question 60Select one:

Ensure that relevant stakeholders and expectations are identified and assess the component delay.

Perform a detailed analysis of the release content for each component of the solution.

Propose a new design of the solution to replace the external component with an internal one.

Ask for expedited delivery of the component to mitigate the risk of schedule delays.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A project sponsor receives project information and updates in a timely manner, but the sponsor is concerned because key information is missing in the reports. What should the project manager do? Question 61Select one:

Review the communication needs of key stakeholders.

Confirm that the project information is understood and feedback is received.

Determine communication methods, frequency, and level of detail.

Provide all project information to the stakeholder.

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