Final Re Assessment

According to the article titled ‘Forgot Password Steps’, what is the first step a customer should take if the password reset email has not arrived within 60 minutes?

• Call Shutterfly Customer Care

• Check your spam folder

• Create a new Shutterfly account

• Check with your email or internet service provider

What size prints can be ordered for store pickup?

• 4x6 Glossy

• 8x10 Glossy

• 8x8 Matte

• 4x4 Glossy

Where is the price breakdown found in the Creation Path? 

• Top Right Corner

• Top Left Corner

• Bottom Left Corner

• Bottom Right Corner

How many days does a customer have to recover a photo from the Trash? [Number only]

• 13

• 30

• 45

• 365

3. What tab in CS Tool is used for processing compensation for order status or order received issues our customers report?

• Replacement Tab

• Balances

• Credits

• Home

6. Which of the following do I need to check in order to determine if an order is late/lost?

• ETA, Tracking, Browser

• ETA, Order status, CCT Case

• ETA, Tracking, Order status

• Tracking, Saved Project, KB

9. What is the correct verification process?

• First and last Name, last four digits of the credit card, shipping address

• Customer first and last name on the account, and email address associated with the account

• Customer first and last name, and email address on the account

• 
  First and Last name, Telephone number and email address

17. Which of the below best helps you with determining who I am able to give information to, based on their relationship to the account or order?

• Helpcenter

• 
  Guided Assistance

• Knowledgebase

• CS Tool

• Accommodations

20. What products can be found under the Tiny Prints store?

21. (Select most suitable answer)

• Photobooks and Cards only

• Cards only

• Cards and stationery, stickers and postage stamps

• Everything sold by Shutterfly

How do I add notes to an order Jessica contacted about in CS Tool?

• Syncing order number to case after saving case notes

• Syncing order number in order widget before saving case notes

• Copy and paste from service cloud log a note to order notes in cs tool

• It is not needed