Refreshment Test CS - Juni
Authored by Quality Improvement
Professional Development
1st Grade
Used 1+ times
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30 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Hal apa yang harus dilakukan, ketika pelanggan Hard Complaint :
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pada penilaian QI ada satu matriks yang disebut dengan Survey Offers, apa yang dimaksud dari Matriks tersebut?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang dimaksud matriks "Greeting and Closing" pada penilaian sampling QI ?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang harus agent lakukan ketika user menginformasikan bawa ada kendala teknis namun user belum melakukan pelaporan ke hotline majoo?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
kapan QI melakukan sampling activity yang dilakukan agent?
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut adalah contoh kalimat empati, kecuali ?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pada paket Advance, berikut merupakan fitur yang terdapat sub menu laporan keuangan, kecuali
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