OmniStudio Consultant Set 3

What is the purpose of the Messaging element in OmniScript?

• A. Display a warning to users based on logical conditions
• B. Display a custom styled message
• C. Trigger an event to external data sources based on logical conditions
• D. Send email/text to users based on logical conditions

Which three use cases should be implemented using Calculation Procedures & Matrices? Choose 3 answers

• A. Use the product color and capacity to determine the price of a product.
• B. Use location and past usage to determine the monthly cost for an energy product.
• C. Use risk factors for an insured item to determine different insurance product options.
• D. Use rules to determine eligible insurance products based on a house's address and age of the building.
• E. Use a house's address, size, and age of the building to determine an insurance premium.

A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below. * Status = Active o Pay bill o Review usage o Cancel service * Status = Suspended o Pay bill o Reconnect service o Cancel service * Status = Pending installation o Set up billing o Schedule installation o Cancel installation * Status = Canceled o Reconnect service o Cancel service * Status = Pending installation o Set up billing o Schedule installation o Cancel installation * Status = Canceled o Pay bill o Disconnect service o Reconnect service Which two FlexCard features should the consultant use to meet these requirements? Choose 2 answers

• A. OmniStudio Action
• B. Flyout
• C. Custom Style
• D. States

The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user. Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

• A. Pass the process type as an input parameter.
• B. Create a specific OmniScript for each business process.
• C. Add more conditional views to branch the OmniScript into logical sections.
• D. Add more Step elements to create shorter pages.

A business has a requirement to display cases in a console for service agents. Cases can have a variety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case. Which FlexCard functionality can be used to meet this requirement?

• A. Styling
• B. Conditional View
• C. Flyouts
• D. State

A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes: * Service category * Number of hours * Hourly rate The number of hours should be multiplied with the hourly rate to calculate the total for each row. Which three OmniScript elements should the consultant recommend to meet these requirements? Choose 3 answers

• A. Edit Block
• B. Input Block
• C. Step
• D. Formula
• E. Multi-select

In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers

• A. To separate the user interface from changes in the data sources
• B. To achieve elastic scaling
• C. To minimize the number of elements to be configured
• D. To retrieve multiple data sources in a single response

A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes.

• A. Custom Styles
• B. Newport Design System
• C. OmniScript
• D. FlexCards
• E. OmnlOut

A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps: * Step 1: Enter account name to retrieve account information * Step 2: Review and edit account information * Step 3: Select products * Step 4: Enter payment information Following best practices, what suggestion should the consultant make to improve the design?

• A. Divide Step 2 into two steps, so each task is distinct.
• B. Use Multi-select elements in Step 3 for the product list.
• C. Use an Edit Block in Step 4 to enter payment information.
• D. Remove Step 1 and prefill the account information automatically.

A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stakeho of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team. Which two features should the consultant highlight to address IT's concerns? Choose 2 answers

• A. Newport Design System used in FlexCards
• B. The FlexCard Wizard
• C. Lightning web components used in FlexCards
• D. The FlexCard Designer