
QA Updates
Quiz
•
Professional Development
•
KG
•
Easy
Jaky Giron
Used 3+ times
FREE Resource
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8 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What do you have to put in Documentation??
All details as it happened in the call.
Just information I remember at the end of the call.
Just relevant information
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Do I have to confirm AGAIN the billing address to the member, if I access to the change PCP intent?
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When you are verifying with address the HIPPA, does it has to be fully said by the member as it appears in the system?
NO, its fine if they just say part of it.
YES
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Do I have to ask to the member if they are calling for the 1st time?
No
Yes
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Do I have to read the "Innovalon Disclaimer" if it appears in the wrap up?
It's ok if I don't say it.
I MUST read it every time it appears in the wrap up
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Do you have to ask: "Had you change the personal information in the last 30 days (if member is calling from Florida) --- or Recently (if member is calling from other state)"
TRUE
FALSE
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Do I have to ask for the member responsibility, pay through date and Balance due every time I access to the Billing an payment intent?
YES
No, just Balance due...
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