Trainer Assessment: F2F

What is the appropriate car description to give this vehicle?

• SUV

• Sedan

• Crossover

• Station Wagon

What is the appropriate car description to give this vehicle?

• Van

• Coupe

• SUV

• Crossover

What is the appropriate car description to give this vehicle?

• Sedan

• Coupe

• Van

• Crossover

Name the two items a Face-to-Face Team member must have on them at all times (Not including their iPad/Card Reader)

Answer explanation

Anyone on Face-to-Face must have a reflective vest and a handheld menu on them at all times.

List the CORE 4 (Does not need to be in order):

Answer explanation

The CORE 4 is Maintaining Eye Contact, Sharing a Smile, Speaking with a Friendly Tone, and Always Saying "My Pleasure".

What are two reasons we need to consistently pull cars?

Answer explanation

1. 1. So that the kitchen can visibly see how many cars are in the drive thru to determine how much food to prepare.

2. 2. So that it doesn't appear as though the line is longer than it is to incoming Guests.

3. 3. So that the line doesn't reach Grand Central/an area in which the iPads disconnect from the WiFi.

You must use the ____ button when inputting multiple orders in the same car.

Answer explanation

By using the Hold function, this acts a bookmark so that all of the orders are sequenced together when being tendered out.

When ringing up a bag of ice for a Guest, do you take it from Catering Pickup or Catering Delivery?

• Catering Pickup

• Catering Delivery

• It doesn't make a difference

Answer explanation

You always want to select the Catering Pickup tab as the items underneath the Catering Delivery tab are all marked to match delivery prices, which are more expensive.

When ringing up a bag of ice and prompted with the question: "Would you like to change the destination to PICKUP?", do you select 'Yes' or 'No'?

• Yes

• No

• It doesn't make a difference

Answer explanation

You will always select 'No' when it asks to change the destination, as the items you have rung up within the Catering Pickup tab will not appear onto the KPS screens inside.

What question must you ask a Guest when they come through the drive-thru with a mobile order? (This would be before right before you store the order)

Answer explanation

You must ask the Guest if they'd like to add or change anything before storing their order.