Unearth the facts
Authored by Sid D
Professional Development
Professional Development
Used 2+ times
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6 questions
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1.
MULTIPLE CHOICE QUESTION
3 mins • 15 pts
You receive email A at 8.55 AM, and you resolve it by 9.30 AM. Another email B comes at 11.40 AM from the same user. Both are about extra discounts for Plan C purchases.
What is your approach to resolving the ticket?
Treat both as separate emails
Merge B with A but answer in B
Merge B with A and answer in A
Merge with A with B and resolve without a response
2.
MULTIPLE CHOICE QUESTION
3 mins • 15 pts
A user tries to call at 8.30 a.m., but since the call lines are closed, it becomes an Unattended call.
The same user drops an email regarding renewal at 10.45 a.m.
What will your approach be to resolving the ticket?
Merge the call with email and only answer the email
Merge email with call and resolve with only an email
Merge call with email. Call and email the user
Merge email with call and resolve with a call and an email
3.
MULTIPLE CHOICE QUESTION
3 mins • 20 pts
A user requests the Marvel application on June 19th; you send the application and resolve the ticket.
On June 22nd, their application comes in for support.
What will you do?
Merge with the ticket from 19th and move to Marvels
Move the filled-out application form to Marvels
Merge the ticket with 19th and move the application form to Marvels
Merge the email from 22nd to 19th and move to Marvels
4.
OPEN ENDED QUESTION
3 mins • 15 pts
You get an email requesting a revision PDF. You verify that the user is a Plan C user and share the PDF with them.
The user is extremely happy and even thanks you for your help!
What will you do with the ticket now?
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5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following is not a course or specialty in Marrow?
A. Gastroenterology
B. Paediatrics
C. Medical Oncology
D. Urology
A
B
C
D
6.
OPEN ENDED QUESTION
3 mins • Ungraded
You find a hidden treasure map that leads to an unknown location. Who would you choose as your adventure companions, and how would you go about deciphering the clues to find the treasure?
P.S. I am not available for this. Sorry :)
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