MF1425 TEMA4 EXAMEN
Authored by David Fernández
Professional Development
Professional Development
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Ante una llamada de urgencia, se debe mostrar comprensión, empatía ,pesimismo ,serenidad.
VERDADERO
Falso
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
No colgar el teléfono a la persona hasta tener la seguridad de que esta acompañada.
verdadero
Falso
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Habilidades sociales:(conjunto de hábitos )que permiten comunicarnos con los demás de forma eficaz, mantener relaciones interpersonales satisfactorias ,sentirnos bien, obtener lo que queremos, y conseguir que las otras personas no nos impidan lograr nuestros objetivos.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Transmisión de una imagen poco profesional ,deberá tranquilizar al usuario proporcionarle seguridad.
VERDADERO
FALSO
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Las habilidades comunicativas y sociales necesarias para poder atender la emergencia ,empatía pero sin distanciarse de la profesionalidad la responsabilidad y la deontologia.
6.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Las destrezas que los profesionales deben poner de manifiesto.
Mostrar comprensión
Facilitar el proceso comunicativo
Mostrar confianza, optimismo y serenidad.
7.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
Los pensamientos automáticos son___________ al ser humano.
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