Mgt103 chapter 15

A company buys electronic components, assembles them into PCs, and then ships them to customers. In this case the electronic components are _____ for the company.

• Outputs

• products

• processes

• inputs

• services

The total set of managerial activities an organization uses to transform resource inputs into products and services is called _____.

• technology management

• strategic management

• project management

• operations management

• self-management

If the product is a physical good, operations create value and provide _____ utility by combining many dissimilar inputs to make something that is more valuable than the actual cost of the inputs used to create it.

• time

• form

• place

• service

• statistical

Operations management was once called _____.

• service management

• process management

• waste management

• production management

• output management

Fast food restaurants that assemble breads, spreads, and fillings as per the customers' preference belong to the _____ industry.

• service

• manufacturing

• automotive

• importing

• exporting

An organization that transforms resources into an intangible output in order to create time or place utility for its customers is known as _____ company.

• an outsourcing

• a service

• a manufacturing

• the International Organization for Standardization 9000

• total quality management

During the 1970s in the United States, manufacturing entered a long period of decline. Which of the following is the primary reason for this decline?

• Modernization of plants

• Rise in unemployment

• Growth in the service sector

• Foreign competition

• Recession

A convenience store at the gas station provides utility for customers because it makes it easy for them to purchase a few essentials when they stop for gasoline. The convenience store belongs to the _____ industry.

• service

• manufacturing

• automotive

• importing

• electronics

During the decline of the manufacturing sector, a tremendous growth in the _____ sector kept the U.S. economy from declining at the same rate.

• coal

• service

• agriculture

• steel
  electronics

A(n) _____ organization is one that transforms resources into an intangible output and creates time and place utility for its customers.

• manufacturing

• production

• service

• coal

• agricultural