Week 4 housing week 3 recap

Which is the odd one out?

Effective communication is the process of conveying

• Thoughts

• Feelings

• Ideas

• Reports

The goal of effective communication is...

• To instruct someone

• To achieve mutual understanding

• To question someone

• To ask about their weekend

Barriers to communication can ...

• Promote effective partnership working between individuals or groups

• Lead to a robust relationship between individuals or groups

• enhance effective understanding and exchange of information between individuals or groups

• hinder effective understanding and exchange of information between individuals or groups

Which is not a barrier to communication?

• Cultural Barriers

• Physical Barriers

• Conciseness

• Stereotypes

Which of the following are benefits of positive communication 

• Efficient Issue Resolution

• Clear Expectations and Responsibilities

• Increased Tension and Conflict

• All of the above

Which is a potential impact of poor communication

• • ​

  • Increased Compliments and Dispute

  • resolution, legal and regulatory compliance

• • Negative Word-of-Mouth and Reputation Damage​

  • Increased Complaints and Disputes​

  • Inefficient Operations and Delays​

  • Increased Legal and Compliance Risks

• • Increased tenant satisfaction​

  • lower tenant turnover

• • Positive Word-of-Mouth and Reputation improvement​

  • Decreased Complaints and Disputes​

  • Efficient Operations and

  • Decreased Legal and Compliance Risks

• ​

• Self-awareness in communication includes...

• • Understanding Organisational Communication Styles

• • Ignoring Feedback​

• • Recognising Emotional Triggers​

• Getting what you want

What area of a room is the warmest?

• The ceiling

• The floor

• The corner

• The middle

Answer explanation

it' always around 90 degrees