
FST Day 4
Authored by Hannah Bui
Education
Professional Development
Used 1+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is the frame work for presenting a product?
Feature - Advantage - Benefit
Feature - Characteristics - Solutions
Cause - Effect
Concern - Solution - Benefit
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is the framework guidance for Objection Handling?
Advantage - Question - Present - Benefit
Acknowledge - Question - Position - Check
Acknowledge - Question - Check - Advantage
Question - Check - Present - Tennis ball
3.
MULTIPLE SELECT QUESTION
3 mins • 1 pt
Why Discovery/ Probing questions are important? (Select all correct answers)
Uncover the issue of a business
Narrow down the area to support
Increase the call handling time
Avoid objection from advertisers
4.
MULTIPLE SELECT QUESTION
3 mins • 1 pt
What are the good practices for giving instructions? (Select all correct answers)
Keep the instruction simple
Use a lot of technical terms
Give clear navigation. For example: Look at the menu on the top left of your screen.
Pulse check if advertisers are still following.
5.
MULTIPLE SELECT QUESTION
3 mins • 1 pt
What are the jobs at the Closing Part of the call? Select all correct answer
Summarise/ Recap what we discussed
Check if they have any other questions
Schedule next appointment if they need
Send recap email
Log the outcomes/ results of teh call on CRM
6.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
Should we pitch the solution to a Gatekeeper?
Yes. They can be a part of the business
No. We should use techniques to get information or connect successfully to decision maker
7.
MULTIPLE SELECT QUESTION
3 mins • 1 pt
Which 2 techniques from below are recommended to solve a Gatekeeper?
Tennis back: Question them back to get connect with decision maker
Ask them take the call instead of decision maker
Stimulus - Pause - Response: Acknowledge the situation and answer what is unclear to them without revealing privacy info
Say sorry and give up on that advertiser
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