Communication Techniques

Select all the answers that are applicable.

What are some forms of nonverbal communication?

• Communicating the plan of care

• Leaning in during the conversation

• Maintaining eye contact with the patient

• Asking clarifying questions

• Sitting down at their eye level when speaking

Which example shows the I & D in the AIDET steps.

• Hello Mr. Jones, my name is Amy

• My name is Amy and I will be your nurse today until 7 pm

• You have a x-ray and physical therapy scheduled

• Thank you Mr. Jones for letting me care for you today.

Briefly describe how you would use the AIDET communication model when you first meet the patient.

Select all the answers that are applicable.

What are communication techniques to improve patient satisfaction?

• Using active listening techniques during conversations.

• Using nonverbal communication that display that you care

• Using medical jargon every time you interact with the patient

• Making personal connections with the patient

• Explaining to the patient the care you are providing

What are the benefits of using AIDET when communicating with the patient?

• Decreases patient hospital falls

• Improves patient satisfaction

• It will improve hosptial cleanliness

• Decrease hospital quality performance