What can GO WRONG IF SOP not followed?

What according to you causes non-compliance of SOP?

• Time Constraints

• Lack of Awareness

• Complacency

• All of the above

You reach dispatch and realise that your phone is not working and you cannot access docunet. What will you do?

• Crew must carry updated CSN files available at the dispatch.

• Inform SCC. You cannot operate the flight without Docunet.

If a cart brake is found unserviceable during catering upliftment, what will be your action?

• Continue with the same cart, do not use in the cabin. Keep it secured in the galley.

• The cart must be offloaded and a functional cart must be uplifted.

How would you conduct pre-flight check of the door if it is in OPEN position?

• Crew must close the door completely to perform preflight check

• Crew must swing the door Aft and inwards and ensure pre-flight check is done

What must crew ensure during refuelling?

• Annoucement is played, PED are not being used, ensure seatbelts are unfastened, be vigiliant for vapour smell or fuel leak.

• Announcement is played and PED are not being used.

Overhead bins stowed with safety equipments or marked 'NO STOWAGE' should not be utilized for passenger baggages

• TRUE

• FALSE

What will you do if the alignment of the step ladder to the door is improper?

• Inform SCC/PIC and continue boarding. Pay attention to guests boarding from that ladder/aerobridge

• Inform SCC/PIC, stop the boarding process, inform GS to align the stepladder/aerobrige correctly to avoid mishap

What are the consequences of non-compliance of SOP?

• Improved Safety Measures

• Increased operational efficiency

• Increased probability of accidents

• Enhanced communication

Which of the following is an example of SOP not being followed?

• Cabin crew offering additional snacks to passengers

• Cabin crew serving hot beverage to passenger during turbulence

As operating CC, you notice that a passenger is using a laptop during a critical phase of the flight despite repeated reminders to turn it off. What would you do?

• Ignore the passenger's behaviour to avoid confrontation

• Assertively remind the passenger to turn off the device and explain the safety regulations