ACQ training

ACQ training

Professional Development

11 Qs

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Assessment

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Business

Professional Development

Practice Problem

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Created by

Maria Andrade

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11 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 10 pts

What is a Switch Hold?

Is when we cant find the address

a lock that is placed on and address so they cant start services with a new company

We have not discuss that yet

When the customer has a Fraud alert on the account

2.

MULTIPLE CHOICE QUESTION

1 min • 10 pts

What documents are required to remove POR?

No document is required.

Copy of the new occupant statement.

  • Copy of the first and last page (signed of the lease)

  • OR las 2 utility bills from the previous provider (water, gas, electricity)

3.

MULTIPLE CHOICE QUESTION

1 min • 10 pts

This situation comes up when a DFNP (disconnection for non payment) or disconnection notice was issues in less than 10 days and a new customer is requesting to have service in the same address.

a Switch hold

a POR

A fraud alert

a LOIE

4.

MULTIPLE CHOICE QUESTION

1 min • 10 pts

What is the time frame for a SH or POR removal?

2 hours

4 hours

24 - 48 hours

76 hours

5.

MULTIPLE CHOICE QUESTION

1 min • 10 pts

When a customer is switching companies and there is a switch hold, do we need to ask for documentation?

YES

NO

we have not discuss that yet

6.

MULTIPLE CHOICE QUESTION

1 min • 10 pts

what documents are needed to remove a Potential Fraud Alert?

Copy of an ID

Copy of the lease agreement or closing documents or utility bill

Just an utility bill under the customer name

the new occupant statement

7.

MULTIPLE CHOICE QUESTION

1 min • 10 pts

What is the time frame for a new meter installation?

24 hours

2 days

7-10 business days

at any time of today no later than midnight.

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