PSM Unit 2 Revision

PSM Unit 2 Revision

7th Grade

30 Qs

quiz-placeholder

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PSM Unit 2 Revision

PSM Unit 2 Revision

Assessment

Quiz

Specialty

7th Grade

Practice Problem

Hard

Created by

Sok Lim

Used 3+ times

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30 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

During which stage of service consumption do customers evaluate the service performance?

Pre-purchase stage

Service encounter stage

Post-encounter stage

All of the above

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which stage of service consumption involves the customer's need-awareness and evaluation of alternatives?

Pre-purchase stage

Service encounter stage

Post-encounter stage

None of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In which stage of service consumption does the customer actually consume and experience the service?

Pre-purchase stage

Service encounter stage

Post-encounter stage

All of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main focus of the pre-purchase stage?

Evaluating the service performance

Initiating and consuming the service

Evaluating alternatives and making a purchase decision

None of the above

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which stage of service consumption involves the customer's evaluation of whether the service met their expectations?

Pre-purchase stage

Service encounter stage

Post-encounter stage

None of the above

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What determines future intentions during the post-encounter stage of service consumption?

Need-awareness

Information search

Evaluation of service performance

All of the above

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which stage of service consumption involves the customer's search for information about different service providers?

Pre-purchase stage

Service encounter stage

Post-encounter stage

None of the above

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