FDM Week 6

What is KPI?

• Key Performance Index

• Key Performance Indices

• Key Performance Indicators

• Key Performance Industries

The Balanced Scorecard proposes the use of?

• Financial and non-financial measures

• Fixed and variable measures

• Favourable and adverse measures

• Income and expenditure measures

Which of the following is NOT a non-financial measure proposed by the Balanced Scorecard approach?

• Customer

• Internal business process

• Sales growth

• Learning and growth

The Balanced Scorecard is a type of?

• Performance measurement system

• Variance analysis

• Budget setting system

• Ratio analysis

The Balanced Scorecard must be essentially linked to the ?

• The budgets of the company

• The annual report

• The vision and strategy of the company

• The variance reports

Which of the following is NOT an advantage of the Balanced Scorecard?

• It reduces short-termism

• Links to the long term strategy of the company

• It is flexible

• Requires a lot of time

Which of the following is NOT a disadvantage of the Balanced Scorecard?

• Requires significant investment of senior management's time

• The KPIs can conflict and cause confusion

• No clear prioritisation

• It links to the long term strategy of the company

Which of the following is NOT a financial measure?

• Gross Profit Margin

• Customer satisfaction Margin

• Operating Profit Margin

• Net Profit Margin

Which of the following is NOT a customer perspective measure?

• Customer satisfaction

• Short delivery time

• Fast customer service

• Operating profit margin

Which of the following is an essential feature of KPIs?

• They must be unquantifiable

• They must be measurable or quantifiable

• They must be ambigious

• They must be difficult to identify