Quiz 2

Adam received a performance appraisal from three supervisors and his immediate supervisor at M&M Enterprises. Which of the following performance appraisal methods is most likely used by M&M Enterprises?

• peer appraisal

• rating committee

• 360-degree feedback

• self-rating

What type of screening device is designed to measure attitudes regarding tolerance of others who steal?

• graphology

• personality tests

• paper-and-pencil honesty tests

• interest inventories

What type of interview would most likely include the statement, "Tell me about a time when you worked successfully in a team environment"?

• behavioral

• subjective

• situational

• puzzle

Amy is an HR manager; she wants to determine the training needs of a new employee in the sales department. Which of the following would most likely help Amy?

• training analysis

• needs analysis

• performance analysis

• task analysis

What is the primary goal of employee selection?

• developing a diverse workforce

• avoiding negligent hiring

• achieving person-job fit

• maintaining valid test scores

Which of the following statements is representative of what might be asked in a situational interview?

• "How have you handled ethical dilemmas in the past?"

• "Tell me about a time you showed leadership in a difficult situation."

• "In this position, you are responsible for hiring and firing subordinates. Have you ever fired anyone before? Tell me how you handled the situation."

• "Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?"

________is the process of evaluating an employee's performance which relative to his or her performance standards.

• employee selection

• Training

• Orientation

• performance appraisal

Which performance appraisal method involves distinguishing between the worst and best employees based on a trait or traits?

• alternation ranking

• graphic rating scale

• constant sum rating scale

• forced distribution

Which of the following is NOT the reason for appraising an employee's performance?

• making decisions about promotions

• creating an organizational strategy

• determining appropriate salary and bonuses

• Retention decisions

Annie demonstrates to trainees how to handle angry customers who call the firm's help line. Each trainee is then assigned a role to play in a simulated telephone conversation to help the trainees practice the proper communication skills. Which training technique is Annie most likely using?

• behavior modeling

• apprenticeship training

• informal learning

• vestibule training