Active Listening Skills

The main benefit of practicing active listening is to?

• Show understanding to another person

• Give advice to someone

• Relax and unwind

• Solve a problem

Which one of the following is NOT an effective active listening skill?

• Mirroring their body language

• Asserting opinions

• Paraphrasing their statements

• Asking fact-based questions

What does paraphrasing mean in the context of active listening?

• Repeating certain phrases

• Speaking louder than the other person

• Expressing agreement with a statement

• Restating what another person said in your own words

What is the best way to establish trust when practicing active listening?

• Minimize any distractions

• Disagreeing with the other person

• One-upping the other person

• Expressing your opinions

What is the most important factor when actively listening to another person?

• Laughter

• Arguing

• Patience

• Agreement

Which of the following methods are used to gain a full understanding of the speaker's words?

• Making fun of the speaker

• Judging the speaker's words

• Sharing experiences

• Asking clarifying questions

Which posture best shows that a person is actively listening?

• Slouching

• Lying down

• Sitting up straight

• Standing with your back to the speaker

Nigel is actively listening to Courtney. He is most likely ________.

• Nodding and trying to put himself in her shoes

• Telling Courtney she is wrong before she finishes speaking

• Waiting patiently for his turn to speak, so he can change the subject to something more interesting

• Facing away from Courtney

What is one advantage of using active listening skills in a conversation?

• Improved body language

• Improved creativity

• Increased understanding between the parties in the conversation

• Reduction in misunderstandings

What is essential to become a successful active listener?

• Focus on the conversation

• Listen to understand, not react

• Listen only when you feel like it

• Ignore the speaker's feelings