Aruba Competency Exam June 2023

TRUE or FALSE: Edge Connect/Silver Peak opportunities should be forwarded to [e-mail]

• TRUE

• FALSE

What is the first step that needs to be done when assigning a case?

• Click on Start Assess button

• Label email with your name Category

• Click on Edit button

• Auto-Assign

What is the last step that needs to be done when assigning a case?

• Click on Start Assess button

• Label email with your name Category

• Click on Edit button

• Auto-Assign/Assess Done

TRUE or FALSE: GK should auto-assign support renewal requests

• TRUE

• FALSE

TRUE or FALSE: Support renewal requests or any requests that doesn't involve engineering work should be closed as Wrong Department

• TRUE

• FALSE

TRUE or FALSE: Support renewal of SELECT products should be queued to HPESELECT

• TRUE

• FALSE

TRUE or FALSE: HPE Synerg request should be queued to

• HPESELECT

• HPEESCA

TRUE or FALSE: IT Savvy requests should be auto-assigned

• TRUE

• FALSE

IT Savvy requests should be manually assigned to

• Maureen Yrreverre & Melanie Diente

• Auto-assign

• Any L2 Engineer

• HPEESCA

TRUE or FALSE: We should send follow-up to our cases in Awaiting Customer first thing in the morning and before end of shift

• TRUE

• FALSE