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Customer Support
Quiz
•
Professional Development
•
1st - 5th Grade
•
Practice Problem
•
Easy
Jean Kevin
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5 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Est ce que le numéro de téléphone de Mobilize Insurance sera affiché lors des appels (suite à une prise de rendez vous )?
Oui
Non
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Est ce que le numéro de téléphone de Mobilize Insurance sera affiché lors des envois des SMS suite à une prise de RDV ?
Oui
Non
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Est ce que un SMS de confirmation est envoyé au client si l'agent place un nouveau RDV téléphonique ?
Oui
Non
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Est ce que le client pourra utiliser le numéro de téléphone affiché dans le SMS pour contacter Mobilize Insurance afin de réaliser un devis ?
Oui
Non
5.
OPEN ENDED QUESTION
3 mins • 1 pt
Lors de la réception d'un appel afin d'avoir l'assistance un conseiller pour compléter un devis , faut il faire l'étape de d'identification ? Si oui ,pourquoi ?
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