Standard 2

NSQHS Standard 2 aims to create an organisation in which there are mutually beneficial outcomes by having consumers as partners in planning, design, delivery, measurement and evaluation of systems and services AND patients as partners in their own care, to the extent that they choose

• TRUE

• FALSE

It means working with consumers to plan, deliver and review care at all levels from the care that they receive as individual patients to the services we provide

• Clinical Governance

• Partnering with Consumers

• Comprehensive Care

• Communication for Safety

How do we determine consumer satisfaction? Choose all that apply

• Compliments

• Complaints

• Patient Stories

• Social Media Posts (Facebook, Instagram or Twitter)

All are actions of partnering with consumers in their own care: Tick all that apply

• Including your patient in the clinical rounds

• Using of patient journey boards daily

• Exclude patients' carers

• Including your patient in the bedside handover

This is the level of understanding on health information.

• Clinical Governance

• Care Options

• Consumer Rights

• Health Literacy

Tick all actions that promote Health Literacy:

• Providing an interpreter when required

• Tailor communication to meet the needs of the individual

• Easy to access health information

• Easy to understand health information

• Understand that the level of health literacy does not affect how consumers use the information

Partnering with patients in their own care means: tick all that apply

• Awareness of healthcare rights

• Informed Consent

• Information shared to the all the members of the patient's family

• Sharing decisions and planning care

• Involving the patient in their care only when they asked

WINNING QUESTION: In your own role and your own words, how do you contribute to Standard 2 Partnering with Consumers? (not more than 150 words)