Quiz Refreshment Training SA Toyota
Authored by Jeanne Haley
Other
Professional Development
Used 4+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Data PSFU di iDMS akan muncul berdasarkan....
Data CPUS
Data Unit Out
Data Print SIKK
Data Unit Entry
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
PSFU dikategorikan overdue setelah .... hari dari print sikk
2 hari
1 hari
3 hari
4 hari
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Urutan saat mengerjakan PSFU di iDMS
SFA-Cust Survey-Cust Voice Survey Invites-All Status Cust Voice by WA
SFA-Cust Voice Survey Invites-All Status Cust Voice by WA/Use
SFA-Cust Survey-Cust Voice Survey Invites-All Status Cust Voice by WA/User
SFA-Cust Voice Survey Invites-All Status Cust Voice by User
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Metode Survey NPS TAM
by telpon
by wawancara
by sms
by wa
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Target NPS (TAM)
90%
87%
88%
89%
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Pertanyaan Real Promotore yang muncul di NPS Survey
Seberapa besar Anda merekomendasikan cabang ini ?
Seberapa besar Anda puas dengan cabang ini ?
Apakah Anda sudah pernah merekomendasikan Toyota kepada pelanggan?
Apakah Anda sudah pernah merekomendasikan Toyota kepada orang lain?
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Penilaian di NPS yang masuk dalam kategori Passive Score
1-10
0-10
9-10
7-8
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