PKT July 23 Shutterfly

3. What tab in CS Tool is used for processing compensation for order status or order received issues our customers report?

• Replacement Tab

• Credits

• Balances

• Home

2. What state indicates the order is being created?

• CS closed

• Cancel Wait

• Converted to jobs

• Payment verified

4. Where on the chat transcript will you use to update notes for each case?

• Supplied Information

• Other cases

• Log a note

• Specialty flows

5. What service does Lifetouch offer?

• Photography for families, School, nd places of worship

• Videography and photography rental equipment.

• Card printing

• All of the above

6. Which of the following do I need to check in order to determine if an order is late/lost?

• Tracking, Saved project, KB

• ETA, Tracking, Browser

• ETA, Order status, CCT case

• ETA, Tracking, Order status

8. What time zone does Shutterfly quote on the website?

• Eastern Time

• Central Time

• Pacific Time

• Mountain Time

17. Which of the below best helps you with determining who I am able to give information to, based on their relationship to the account or order?

• Helpcenter

• Guided Assitance

• Knobledgebase

• Accomodations

19. What link do you click on in the Order Summary to check the LDD?

• Narvar

• Replacements

• Details

• Shipments

21. Can a customer upload a png format image to the website?

• No

• Yes

22. What is the turn around time for refunds?

• 7-10 working days

• 5-7 Business days

• 7-10 Business days

• 5-7 Working days