Com Wave 1 Pre-test

In any Verbal Communication, We Recall

• 1/2

  what is said

• 1/4

  what is said

• 1/8

  what is said

• 1/16

  what is said

• 1/32

  what is said

In any Verbal communication ,the Voice tone represents :

• 73%

• 56%

• 38%

• 27%

In Communication over the phone , the Voice tone represents _____ of the communication process

• 72%

• 82%

• 62%

• 92%

Which of these is considered a communication barrier ?

• Cultural Difference

• Jargon

• Overloaded with Information-

• Labeling

Match the following listening styles

• Hearing certain parts of the conversation

• Empathic

• Not really listening at all

• Pretending

• Paying attention on the words said

• Attentive

• Yeah! Huh.. Right

• Ignoring

• The Intent to understand

• Selective