BIS104 - Revision Quiz
Authored by Alvin Xuan
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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does ITIL stand for?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main focus of ITIL v4?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many dimensions are there in ITIL v4?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of the Continual Service Improvement (CSI) practice in ITIL v4?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False: ITIL v4 focuses on a more holistic approach to service management, considering the entire service value chain.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which ITIL guiding principle emphasizes the importance of focusing on value creation for both the service provider and the service consumer?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False: The guiding principle "Keep it simple and practical" suggests that simplicity should always be prioritized over efficiency and effectiveness.
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