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Review quiz #1

Authored by Hà Quyền

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University

Review quiz #1
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21 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Efficiency means doing the right things to create the most value for the company.

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not a characteristic that distinguishes services from goods?

Service jobs are unskilled.

Services are perishable.

A service is intangible.

Services are heterogeneous.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The term "value" refers to the relationship between quality and the price paid by the consumer.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Automobiles and appliances are classified as "pure goods."

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

"Product-service bundling" refers to a company building service activities into its product offerings for its customers.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Just-in-time (JIT) production was a major breakthrough in manufacturing philosophy pioneered by the Japanese.

True

False

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